Help us find the bug: Tracking info not updating | Selling

tyler@ebay · 2021-10-07T16:58:06.447000Z

Hi everyone - We're looking for some more help with something that was reported on the weekly chat. It was reported that folks are not seeing tracking information update in My eBay (order details and purchase history), even if it's updating on the shipping company's website without a problem. In order to get more action on this I need example tracking numbers or screenshots that you're seeing things not update (all our testing accounts, and my personal account, are updating like we'd expect to see). Any help you can provide would be great!

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Help us find the bug: Tracking info not updating | Selling | eBay Canada EN