Help with an INR claim | Selling

rosepeak · 2026-01-17T18:10:58.727000Z

I had a package returned to me recently and then I had to resend it after the delivery date shown to the buyer. I communicated this to the buyer and he said that's fine, but only a few days after I re-shipped the package (I uploaded the tracking info onto the order too) the buyer opened an "item not received" claim, asking where his package is (even though the tracking shows that it is in transit) and stating that he still wants the item. So I uploaded the tracking info onto the claim as well and asked if he'd be willing to wait one more week, to which he doesn't respond. It's odd that he was quick to communicate before I sent his package but now that he opens a claim, he won't communicate anymore. The tracking info shows today that his package is in Chicago (he's a U.S. buyer) and there are new updates everyday, but the buyer won't close the claim. So I dunno, do I refund the buyer or leave the case open as it is? The order total is about $50 which is a lot for me as I'm in financial dire straits right now but on the other hand, I'm worried about getting another transaction defect which I can't risk getting as I already got one earlier this year. What should I do? Any advice would be appreciated.

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