Help with response to sellers INR claim and other peculiarity | Selling

bdriscoll · 2025-04-29T03:24:18.525000Z

I sold a cell phone 2 weeks ago on ebay. I am located in Canada and buyer is Miami. When he purchased he requested I use a specific carrier of which I declined and told him because I am in a small town in Canada that is not an option, that I will ship with Canada Post who then hands it off to USPS at customs. That I also had to use XpressPost because it included a signature verification (price was $1k). His first few messages to me were in Spanish and so I had to use google translate and eventually he began to communicate in English albeit not well. He seemed to ok with the shipping method so we pushed on and I shipped that same day (April 9th). I bought the shipping label from my local Canada Post and not through ebay labels to ensure I got signature included. April 22nd rolls around and he asked why the item had not arrived yet. I checked the tracking on ebay and it was not displaying correctly so I checked with USPS and it showed as delivered on April 15th and signed for upon delivery. One week prior to him contacting me. I updated the tracking info on ebay (tracking was number was showing as incorrect) and ebays tracking then displayed correctly the same info as USPS, that it was successfully delivered and signed for on the 15th. My hunch was that the buyer may have been using ebay to check tracking and because ebay wasn't showing correctly he perhaps was trying to get a free phone out of me. Anyway took a screenshot of USPS showing all the tracking info including that it was signed for and messaged that to him and also said politely that once I ship the item my obligation insofar as shipping goes has more or less been met and that he should inquire with his local USPS office for further assistance. I also gave him the spiel that perhaps someone else signed for him and to ask family members, neighbours etc... He then sends a very strange response back: "The guide you placed for follow-up is not the same as the one you are investigating."That clearly was not meant for me and was sent to my by accident. I answered that I did not understand the statement and he responds that his neighbours and family for sure did not sign for it. Then the messaging stops. Fast forward to today (April 28) and he has opened an "Item Not Received" claim. I have not yet messaged him because I am unsure how to proceed further. Ebay is not much help when I call as it seems they follow a scripted flow chart to get me off the phone as soon as possible so here I am to ask you all how I should proceed. I wouldn't normally be so careful but it is $1k that I could possibly lose. Note: a final anomaly is that the USPS tracking shows it was signed when received by myself. It says my name signed for it upon receipt. However I am in Canada and the buyer in Miami so it's impossible.

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Help with response to sellers INR claim and other peculiarity | Selling | eBay Canada EN