How can I get Ebay to refund me for a shipment I sent out?

I sent out a package with a shipping label I bought from Ebay and the delivery is over a week late and the package got damaged during shipping to boot and I'll probably have to refund the buyer. So I'm wondering if I can get Ebay to refund me for the shipping label as well as the product on behalf of the shipping company, which is UPS?

Thanks in advance.

rosepeak

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Posted 2 months ago·Last reply 2 months ago

5 comments

lotzofuniquegoodies

·2 months ago

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@rosepeak wrote:
I sent out a package with a shipping label I bought from Ebay and the delivery is over a week late and the package got damaged during shipping to boot and I'll probably have to refund the buyer. So I'm wondering if I can get Ebay to refund me for the shipping label as well as the product on behalf of the shipping company, which is UPS?
Thanks in advance.

@rosepeak

CP Lost, Late or Damaged shipment:

https://www.canadapost-postescanada.ca/cpc/en/support/kb/claims/damaged-packages.page?icid=support-aide_R1_4

rosepeak

OP2 months ago

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The shipping company I used is UPS, but this info is still helpful to know, thank you.

lotzofuniquegoodies

·2 months ago

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@rosepeak wrote:
The shipping company I used is UPS, but this info is still helpful to know, thank you.

@rosepeak

Apologies. My default is to not EVER use UPS unless customer specifically requests it. Attached is link for UPS. The main problem for an eBay user when using eBay labels and trying to make a claim is not having ALL the required info to fill in the boxes.

https://www.ups.com/ca/en/support/file-a-claim

mrdutch1001

·2 months ago

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Someone correct me if I am wrong, but it is my understanding eBay does NOT refund shipping labels >that is done through the shipping company..

lotzofuniquegoodies

·2 months ago

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@mrdutch1001 wrote:
Someone correct me if I am wrong, but it is my understanding eBay does NOT refund shipping labels >that is done through the shipping company..

@rosepeak

@mrdutch1001

In the past ) several years ago when a seller was using their own courier account) it was fairly straightforward to make a claim. Access to the required info was there at our finger tips

Up until several months ago there was an option to void a label with eBay labels. That feature was removed with no fanfare or an announcement from ebay. Now the "idea" is if the label goes unused you will be credited as per eBay messaging. The system gives you mixed info stating that labels will get charged shortly after creating. Now the consistency is there is no consistency to that billing.

Anyone recently recall not using a label and then not getting charged?? With the way labels created an the billing side it has become very challenging to verify.

When it comes to claims and getting a credit you "try" processing via the service used....CP, Fedex, UPS and cross fingers. The issue can be technically eBay owns the eBay label accounts...Not the user. Making a claim gets even messier if contact with delivery party is required. The eBay email address we get for buyers only works within eBay. Not via any 3rd parties. You can hope you still have access to hopefully a valid phone number. The one on file is not always still in service.

In the past with CP there were "service guarantees" on certain services. That went into limbo during covid and may now only apply to the premium premium services. (Xpresspost/PriorityPost/Fedex Air). This can get even muddier when customs is involved.

Here is a quick search on the topic.

Yes, Canada Post has reinstated its on-time delivery guarantees for domestic parcels as of January 6, 2025, following the end of labor disruptions. [1, 2]

Here is the current status of Canada Post service guarantees as of early 2026:

Domestic Parcels: On-time guarantees are back in effect for services like Priority™, Xpresspost™, and Expedited Parcel™.
Letters and Transactions: For regular mail (letters, bills, statements), customers should still expect potential delays, meaning the guarantee may not apply to these items.
International Mail: Delays are expected on incoming international items.
Exceptions: Guarantees may be suspended during peak periods (such as between early November 2025 and January 2026) or due to uncontrollable factors like extreme weather. [1, 2, 3, 4, 5]

If a guaranteed item is late, you may be eligible for a refund or credit. You can check Canada Post's Delivery Standards tool for estimated delivery times.

Please note: Your results may vary for any sorts of these kinds of claims and how either CP or eBay directs you how to pursue. (It's been reported on many occasions ebay suggests contacting CP and CP will suggest contacting eBay.) Round, round we go.

My personal take away on these scenarios has always been as long as I have been using eBay is that eBay is super gung ho when it comes to the buyer being made whole. Not so much when it comes to seller to be compensated when it is due to no fault of their own. Then the carryover when it comes to incorrectly charged billing issues.