Hello all, During the Canada Post strike, I messaged a buyer asking them to consider another shipping method to CP. When I didn't hear back from this buyer, I refunded their money in full. Yesterday, the buyer left me a negative review saying that I said that 'I no longer had that item'. I never said any such thing - I dont know where they got that info from. What I said was to choose an alternative to CP. No response back. This buyer did not read the message I sent. Now my r...

There is an account on Twitter and Facebook called AskeBay. This is eBay's dedicated customer service team of employees. My advice would be to contact that page with the details you provided in the post (you could not fulfill with Canada Post due to the strike, messaged the buyer to resolve, buyer ignored you). Link them to this page - https://pages.ebay.ca/canadapoststrike2024/Include the item number.For their convenience you could also include a screenshot of your message to the buye...

How one bad feedback affected my ratings | Selling

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How one bad feedback affected my ratings | Selling | eBay Canada EN