I can't find a way to cancel an order, help needed.

Question

I have a buyer that wants to cancel a transaction. I just can't find the way to do it. I have gone to "awaiting shipping" and scrolled down but there is nowhere that it says cancel order, just cancellations, where there are none.

kawartha-ephemera · Accepted Answer

If the buyer has paid, look for the order in Orders / Awaiting Shipment. Just below the "ship by" date is a small chevron, clicking on that reveals a drop-down list which contains the cancel order link you're looking for.

If the buyer has not paid you'll find the uncompleted order in Orders / Awaiting Payment.

hansatrade · Answer

Here it is (if the buyer has already paid):