i dont want EIS to be the default service for international shipping. How?
Summary: prosperityreiki experienced a significant drop in U.S. sales due to eBay International Shipping (EIS) becoming the default shipping option instead of their cheaper service. john_koenig99 suggested opting out, while jtg204 noted discrepancies with the EIS default settings. hansatrade mentioned they never opted into EIS, and marnotom! speculated about a possible glitch reverting EIS to the default state. cottagewoman-ca also faced issues and demanded an investigation, with discussions about incorrect pricing and shipping costs. flipistics mentioned that an announcement regarding improvements to EIS is expected soon.
Ive noticed my sales to the US took a huge noise dive in the last few weeks. At the same time, i have noticed that Ebay International Shipping has been made the default international shipping service instead of my own shipping service which was much much cheaper and allowed me to stay competitive with Us sellers. For example, for a $140 item i have for sale, i was charging $30 shipping and EIS is charging $180 include import fees. Thats a hugely ridiculous difference that absolutely guarantees no buyers for my item. I looked in shipping settings and there is no way to remove EIS from being the default. Any suggestions?
P.S. yes, my own shipping options are still there but no prospective buyer is going to click thru the menu and select them. and search algorithms will use the inflated EIS shipping cost to place my listing way at the bottom
jtg204
·4 days agoEIS showing first might be fixed (for now?).
Tonight I noticed mine and others that did this are showing Tracked Packet USA as default again?
flipistics
·1 week agoDevon replied in one of the other threads that the shipping team is working with their shipping partners and is in the process of making improvements to the eIS program. There should be an announcement about it in the near future.
cottagewoman-ca
·1 week agowe'll 110$ vs 13.95$ is not something that should be there. Something is terribly broken and needs to be fixed - shut the damn program down until it is.
brocante6
·1 week agoYes, very frustrating... if the problem isn't resolved within a week, I'm leaving EIS...
cottagewoman-ca
·1 week ago@devon@ebay - get someone looking into this whole issue please!! Also - why these crazy costs? If this is all about you guys adding in a huge buffer to handle having to pay us out if there's a problem, that's ridiculous. This same listing shows 75$ shipping costs for US buyers plus the tariff costs!
cottagewoman-ca
·1 week ago · EditedFaced with the EXACT same issue but for the UK. I tried opting out and back in twice - nothing changed. I'm the opposite - I want eIS for the US because dear God in heaven above there is no way to handle all of the variables to ship there anymore in a straightforward matter if you sell more than 1 category of product. Screen caps below- eIS of 115.30$ on my watch listing. 2nd shows my 10.95 shipping first on the list after clicking on the 'See details' link below the listing cost on the web listing version. Oh, and on the .co.uk site, the price is even wrong - it's 199.00$ CAD, not 238.80$ That looks as if their site is converting the price from USD to CAD from the source CAD price. This item is listed on .ca, NOT on .com!
prosperityreiki
OP2 days agodo you find it worth it to pay extra for the co.uk listings?
marnotom!
·1 week agoMy understanding is that in Canadian eIS's early days, the eIS development team took on board the complaints about eIS being listed as the prominent shipping method in listings where sellers offered other shipping methods and as a result, the coding for listings was fixed so that the least expensive shipping method showed up as the prominent one on listing pages and in old-school search results.
So my thinking is that there's a glitch that's caused things to revert to the original way shipping rates were displayed on eIS listings. I'd email the eIS development team to get this on their radar.
john_koenig99
·1 week ago · EditedYou can always opt out of eIS.
AFAIK, eIS is always the default method for shipping to countries covered by the service.
New eIS Program for Canadian Sellers - Opt in or Opt out | Selling | eBay Canada EN
jtg204
·1 week agoIt's not supposed to be the default as noted in seller center FAQ for EIS that the lowest option is to be shown to buyers first
https://www.ebay.ca/sellercentre/shipping/ebay-international-shipping
hansatrade
·1 week agoI never opted in and my item shows only my "private" shipping option.
john_koenig99
·1 week agoWhen the program started in October, you had to opt-out if you didn't want to be included. It was (is) an invitation-only option, so you should've gotten an email from them in this regard, back then.
hansatrade
·1 week agoI was never interested, because I have steady access to ChitChats - they are always the cheapest ones.
prosperityreiki
OP1 week agoI was hoping i can disable it from being the default without completely opting out just because it can be useful for shipping to the EU for example. But for shipping to the US it simply makes no sense
jtg204
·1 week ago · EditedAlso, now while opted into EIS I get messages on desktop (with other rotated messages) that say it as well...
https://www.ebay.ca/sellercentre/shipping/ebay-international-shipping/opt-back-in
An then it shows how it should be:
So, default should be the lowest, and it's stated all over the place that it should. But it isn't the case in a growing amount of listings.