In my opinion, sellers no longer have seller protection when shipping within Canada by Canada Post | Selling

b.oxfor-74 · 2023-05-27T14:05:22.184000Z

Recently ebay has incorporated delivery verification through matching postal codes (and ZIP codes in the US) before releasing funds for an order. In short, in Canada, the postal code that the buyer submits when placing an order must match the delivery postal code in the item's tracking information. Fair enough. However, the problem when using Canada Post is that Canada Post no longer provides the postal code for the actual delivery address in the tracking information, but instead uses the postal code for the community mailbox or final post office prior to delivery. This results in the buyer's and the tracking postal codes almost never matching in Canada anymore when shipping with Canada Post. This therefore results in automatic month-long payment holds on all items shipped within Canada through Canada Post. This is clearly poorly thought-out for the Canada Post context, and doesn't take into account the mechanisms of postal delivery in Canada, but I don't necessarily have a problem with this either. My problem is that as a seller, I no longer have any protection available to me when shipping with Canada Post within Canada, since the tracking postal code will never match the buyer's submitted postal code. A buyer could easily (legitimately or not) open a "item not received" case against me, and not only would I have no proof of delivery, the evidence would already be weighted against me, since Canada Post is clearly marking the item as being delivered to a different postal code. In my opinion, then, it is no longer safe to sell on ebay and ship items within Canada using Canada Post. I'm a long-time, but casual ebay buyer and seller; and while I could use other shipping options, none are as convenient for me as Canada Post. So I feel I have no choice but to stop buying and selling on ebay until this is addressed. Anyway, just posting this as a heads up to fellow sellers in Canada who regularly use Canada Post.

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In my opinion, sellers no longer have seller protection when shipping within Canada by Canada Post | Selling | eBay Canada EN