INR Case due to incorrect buyer address | Selling

shoppergurl08 · 2023-03-28T02:48:35.514000Z

Hi,I shipped a low value item ($8) within Canada, untracked. Buyer opened an INR after a month of not receiving the item. Upon further investigation the buyer had an incorrect shipping address on their profile. Buyer is requesting a refund even though they supplied a wrong address. I contacted ebay help and it wasn't much help at all, lol. Their advice is to wait until the 4 days to see if the buyer asks ebay to step in, which I already know is horrible advice as they will probably side with the buyer as I don't have tracking on the item. Then I'll get a strike on my account. I was asking if they offer seller protection if the buyer has clearly shown that they provided an incorrect shipping address, again I couldn't get a response. So, anyone out there have luck having a case closed in your favour for an incorrect address provided by the buyer with no tracking ? In the end I'll probably refund as it's only $8, it just bothers me that buyer is clearly at fault here yet I have to eat the loss.

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INR Case due to incorrect buyer address | Selling | eBay Canada EN