INR passed delay | Selling

rocketscollectibles · 2023-06-13T20:00:04.452000Z

I have a buyer who opened a INR case passed the delay for money back guarantee. I had a few like this before but everytime i was just answering and buyers were closing the cases. Now buyer leave it open and said nothing. I don't understand how do we have no control on those cases that are outside rules. How do we decline or close those? I do not want to end with a case closed without resolution and i have no option to do anything other than normally (answer, add tracking, refund). eBay even putted my money on hold... Doesnt make any sense. Can we just let them close after 4-days without any issue? Will eBay refund?

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