insurance over 200.00 expedited from Canada to USA does that meant a signature is automatic?
Summary: foreve-8287 shared their experience of sending an item valued at $820 from Canada to the USA, with $800 insurance. Despite a tracking status of 'delivered,' the buyer claims non-receipt. Various participants advise that Signature Confirmation isn't automatic and depends on the shipping service selected, not the insurance value. femmefan1946 suggests the buyer could check with their post office, as GPS tracking may indicate the delivery location. Suggestions include initiating an insurance claim or having the buyer check for delivery misplacement. Some participants warn of potential buyer scams, especially if no signature was required, as it might lead to challenges with eBay protection and potential scams by the buyer.
10 comments
maximus7001
·2 years agoThis should have been sent with xpresspost usa. No signature for an $800 sale means ebay will not help you. The buyer will win the case. We are guessing they knew this already before doing the buy.
Its a no cost scam for them to keep trying. If it did arrive and had to sign for then their backup plan is make an item not as described claim and get 100% back that way at the sellers expense. We have had a few like that. Surprised them with ups sig required and that was their response. Stuck with shipping cost both ways and customs dinged us on the way back despite it saying MERCHANDISE RETURN all over it and had to fight that for 2 months. Got it back in the end.
pjcdn2005
·2 years agoExpedited USA dirpes not have the option of getting a signature. As another poster mentioned, Xpresspost US automatically includes it.
The buyer could be lying or the item may have been delivered to the wrong address. Ask the buyer to check with their post office as the package should have GPS showing where it was scanned as delivered.
Canada post will sometimes pay an insurance claim if the recipient agrees that they didn't receive the item even though their is tracking showing delivery. But there is no guarantee and they may not do that for international.
lotzofuniquegoodies
·2 years ago@foreve-8287
For future reference here is a link to the CP shipping services and what is included or with an additional charge.
https://www.canadapost-postescanada.ca/cpc/en/business/shipping/canada/compare.page
Link for USA/Intl
https://www.canadapost-postescanada.ca/cpc/en/personal/sending/parcels/compare-services-international.page
Xpresspost to USA signature is included n/c
-Lotz
marnotom!
·2 years agoGood post, @lotzofuniquegoodies. 😁
lotzofuniquegoodies
·2 years agofemmefan1946
·2 years agoHas the customer opened a Not Delivered claim with eBay?
Do not encourage them to do so.
For a purchase of that value , eBay demands Signature Confirmation.
So will Paypal and probably the credit card if the buyer goes to chargeback.
Ugh.
Give the buyer the Tracking Number showing Delivery.
Cross all your fingers and toes.
Tell the buyer to ask everyone in their household. Someone may have put it where it couldn't possibly get lost.
Tell the buyer to take the tracking number to their PO and ask to see the information they have about delivery.
Some carriers take pictures of the actual delivery. The buyer may learn it was delivered to a neighbour or a different street.
Start an insurance claim with the post office. This does not necessarily need your buyer but let them know that you have done this and ask politely that they cooperate when the postal inspectors call. (The postal inspector part is there for the 'fear of God' factor. The USPS inspectors have a reputation.)
Best wishes.
femmefan1946
·2 years agoIt depends on the service, not the insurance.
It's not always available.
But Signature Confirmation is a purchased option.
"You must select Signature at the time of shipping to ensure it’s properly captured and linked to the unique tracking number. Buying the Signature option is mandatory for Additional Liability Coverage."
https://www.canadapost-postescanada.ca/cpc/en/support/articles/parcel-services-shipping-in-canada/signature-and-identity-services.page
raanana
·2 years agolotzofuniquegoodies
·2 years ago@femmefan1946
With eBay Labels the seller can ONLY purchase additional insurance up to the total sold price. Not beyond. With CP/Shippo there are no problems with buying additional insurance if a seller so chooses. Many standard features that are included when purchasing labels with CP never arrived to eBay Labels. It's been pointed out but there has never been any follow up on the subject.
reallynicestamps
·2 years ago