International Duties Avoidance Tutorial - eBay unconditionally supports it | Selling

zenxi-3 · 2023-05-23T20:26:57.238000Z

I just learned a duty avoidance method for international purchases on eBay, and eBay unconditionally supports it. The buyer left the wrong phone number, and then after the package was randomly checked by customs, the buyer "refused" to contact UPS and customs. When I told the buyer contact to UPS, the buyer claimed that his phone number was wrong on eBay and he has contacted UPS. Two weeks later, UPS called to inform me that the package was returned because there was no contact with the recipient, and the buyer applied for an "item not received" case. I contacted eBay many times, and the eBay phone representative promised verbally that there is no need to refund the shipping fee and they will hold the case until I received the package. Now, I haven't received the package yet, eBay directly closed the case and asked me to refund the full amount including the shipping fee. Called eBay, and they tell me that the buyer's despicable way is legal and that is the policy. They also claim that's why eBay encourages sellers to use GSP, oops, sorry Canada doesn't have GSP. Then why doesn't the seller use eBay to buy the label instead UPS? Sorry, the seller has to bear the loss himself.

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International Duties Avoidance Tutorial - eBay unconditionally supports it | Selling | eBay Canada EN