Intl. INR's (Received late) and how they are treated - For Sellers and Buyers
Summary: lotzofuniquegoodies raises concerns about how international INRs (Item Not Received) cases are handled, particularly regarding customs delays with eBay shipments. They note inconsistency in eBay’s handling of such cases and lack of clear guidance on customs delays impacting estimated delivery dates. reallynicestamps shares a personal experience where a buyer claimed a refund due to unreceived goods but later discovered the item was held due to unpaid customs duty, highlighting potential issues with INR claims. lotzofuniquegoodies humorously notes an email about delayed shipping supplies, suggesting issues with eBay’s tracking system.
Throwing this out there because the concern/kerfuffle comes up regularly.
Does ANYONE know how Intl. INR's are treated when the delays are caused by customs issues? eBay when associated with eIS shows the estimated date but this disclaimer regarding customs delays is now MIA. Unsure how it shows now when couriers are involved both Canada to USA and Canada to world or vice versa. Over the last 25 years it's been there (the disclaimer) in assorted places in various forms. Are customs delays applicable INR's or are the "estimated dates" firm timeframes? Once a shipment is in the hands of customs no matter how it is shipped. A sender has no control at that point. Maybe someone else knows or is it just depends on the agent you connect with? Without consistency. Weather(fire, natural disasters, etc) delays would fall into the same basket but don't always get addressed the same way or priority. From most buyers perspective if it item doesn't arrive according to the window, item is an INR. End of story!!!
@devon@ebay Can you shed some light on the issue? In checking eBay's help there is nothing that I can find that officially clarifies other than this. https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#specialcoverage-inr
reallynicestamps
·2 weeks agoNot sure if it fits your criteria, but it happened today.
I sold a $350USD stamp to a UK customer. He claimed that the tracked shipment was not received and got a refund.
He told me that he later got a message from his PO that he owed money for duty and ignored it . He later yet realized that might be our transaction.
That was last August.
Guess what arrived today?
The stamp is going back up on eBay. The original buyer has been Blocked. The envelope with its various postal markings is going into a lot for a local dealer who buys interesting covers.
lotzofuniquegoodies
OP2 weeks agoWas going to put this in the eBay funny forum but then remembered we don't have one of those.
Just got an email stating my eBay shipping supplies that I Ordered in July would be delivered tomorrow.
Happening soon. Expected tomorrow
Except:
You can't make this stuff up!!! Issues with eBay real time tracking? Maybe!?!?!