IOSS information required for UK or EU shipments from Canada (not using eBay's shipping program) | Selling

jcinto · 2024-09-15T22:15:26.095000Z

Hi everyone, I am scratching my head about how to use IOSS for shipping eBay items... eBay informed me this week that I need to add IOSS information to the shipping information I provide to my courier for each UK/EU shipment. The next day, as it happens, I sold an item to a UK customer. This info appeared under Shipping in the Order Details: GB 365 6085 76 Code:Paid. The pop-up explained: "Please ensure that you share eBay’s IOSS number electronically with your carrier for your shipment to the EU." However, when I went to create a new tax identifier in my account at the courier, it quickly error-messaged me that an IOSS number always starts with IM followed by 10 numbers. I called eBay for clarification and they stood behind the info they'd provided in the order details. To make it even more confusing, they informed me that the IOSS details they provide are different for each transaction. (Which contradicts what their e-mail had said.) Disappointingly, they didn't seem able to explain the discrepancy or suggest a course of action. I would really appreciate any insights from fellow UK/EU shippers who use a shipper other than eBay itself. (I did read some earlier threads which referred to variance in the way EU members handle IOSS, as well as one eBay staffer reply assuring eBayers that IOSS info was being provided directly to shippers.) Cheers, Jcinto

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IOSS information required for UK or EU shipments from Canada (not using eBay's shipping program) | Selling | eBay Canada EN