Is the defect unavoidable for me? | Selling

morepleaseshop · 2024-04-17T16:22:05.719000Z

I sold a pair of shoes with the light colored fabric tops and descovered that while they were waiting for their new owner the fabric has darkened in places. I sent a message to the buyer describing the problem and asking what they would like me to do.The deadline for the shipping is tonight and I haven't heard from the buyer yet (it's been more than a day and 2 messages by now). If I don't ship on time, it's a late shipping defect. If I ship as is, it's very likely an INAD - the defect and loosing the shipping money. Cancel the order - with the reasons they have there - defect for sure.I asked ebay and they said if I don't hear from the buyer by the shipping deadline, do a refund. But I looked now and the reasons for the refund are pretty much the same as for cancel. Besides, the closest reason that somewhat fits here is "item not as described", but the buyer didn't even say it, I'd have to call it that myself... Did anyone had any positive outcome in a similar situation?

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Is the defect unavoidable for me? | Selling | eBay Canada EN