Issue buying Canada Post Tracked Packet USA shipping label
Summary: grdar84 is experiencing issues with purchasing a shipping label through Canada Post for a Tracked Package to the USA, receiving an error regarding parcel dimensions after having confirmed the addresses. ericsells75 asks for dimensions and weight, while ypdc_dennis suggests trying later due to possible temporary issues. lotzofuniquegoodies mentions a recent minor outage affecting US label printing, which was resolved. ilikehockeyjerseys advises checking for address errors and mentions weight and size limits. busunge shares that removing emojis from the description fixed their issue, with further advice from a participant on simplifying customs descriptions. gaming-canada reports similar issues, suspecting a glitch after an update.
I am trying to purchase and print a shipping label through Canada Post for a Tracked Package to USA. I entered the same dimensions and weight as previous items I have shipped, but I now get an error "Sorry, we were not able to generate the label. Please make sure the parcel size is within allowed limits, and both addresses are correct." I have confirmed the addresses, and it seems to be an issue with dimensions. Is anyone else having this issue? Any suggestions?
gaming-canada
·1 year agoSame issue, few days already sometimes even getting it at 2 diferent prices when changing back and forward dimensions and weights. diferent price for exact same meassurment and weight. Its obviously some glitch issue with canada post after update
busunge
·1 year agoCheck that you don't have any emoji's or special characters in the Description of Contents
I had Emoji of hockey stick in my listing and kept getting errors
Took the emoji off the Description and the error disappeared.
dinomitesales
·1 year agoIt should also be noted that the "item description" on the customs form should never be a full copy-paste of your title. There is so much superfluous information in an eBay title that is irrelevant on a customs declaration. When creating a label on eBay the field will be autopopulated with the title of your listing but it should always be deleted and re-typed to be more generic. It should be descriptive but succinct and to the point.
"Adult Wooden Hockey Stick" would be a good customs description, as it clearly identifies the product while also narrowing it down to specific subcategories (i.e. composition, and target audience of the sports equipment). Accompany with proper HS code.
ilikehockeyjerseys
·1 year agoCheck the address for anything odd, like an O in place of a zero in the postal code.
Otherwise, Tracked Packet has a limit of 2KG or 90 CM combined.
hansatrade
·1 year agoPrinted 6 US TP today - no problem.
lotzofuniquegoodies
·1 year ago@grdar84
There was a minor outtage according to the CP Status page at around 6 am with printing US labels. It appears it was quickly resolved.
ypdc_dennis
·1 year agoTry again later, it might be a temporary problem with eBay or the Canada Post websites.
Dimension restrictions for the USA:
ericsells75
·1 year agowhat are the dimensions you are entering? and weight?