It was not possible to generate the label. Something is wrong. Please try SHIPPO Instead... | Selling | eBay Canada EN

It was not possible to generate the label. Something is wrong. Please try SHIPPO Instead... | Selling | eBay Canada EN

Buying & Selling

It was not possible to generate the label. Something is wrong. Please try SHIPPO Instead...

Summary: intimewithmusic shared their frustration with eBay's shipping label issues, expressing a preference for Shippo after experiencing repeated failures with eBay's system. ypdc_dennis and regs43 both chimed in with their own struggles, noting problems with entering package weights and combining orders, which led to errors in label generation. regs43 mentioned frequent crashes and incorrect customs data, requiring them to shift to Canada Post for label printing, incurring additional costs. lotzofuniquegoodies and devon@ebay engaged, emphasizing the ongoing nature of these issues and seeking support from eBay to resolve them. The discussion highlighted the complexities and frustrations sellers face with eBay labels, particularly for international shipments and combined orders, prompting some to seek alternatives like Shippo despite extra costs.

Mom always said, " If you don't have anything nice to say

after months and months of polite suggestions,

Just shop at Shippo".

Thanks Mo Something Is Wrong come Back Later.JPG m!

intimewithmusic

475 View listings

Posted 2 years ago·Last reply 2 years ago

22 comments

regs43

·2 years ago

This issues happening with like 5+ items on an invoice to the USA and if I need to make a change to something it seems

I had an order for 3 items (same listing multi quantity) and same buyer bought 3 more on another multi quantity listing on a different invoice. I couldn't create a label for EITHER order and tired to combine them in the bulk that work either. I had to use Canada Post. That was Sunday
didn't
Today I had 34 item order, that I deleted 33 lines and put all the customs info in 1 field, failed 6 times. Bulk cant even open the customs form because 34 items crashes the bulk customs to try and delete 33 lines.

All single item invoices yesterday and today worked just fine to the USA other then the one where my customer bought 3 items and 3 items

Cost like $4.00 more for the order today and $3.50 on Sunday to print using Canada Post because ebay labels has issues. not at all reliable when your charging for a service you expect to be able to use!

intimewithmusic

OP2 years ago

I feel for you. I made it through my combined shipping "LOG JAM" this month by paying the extra to use Shippo. It was worth it. I just got a truckload of positive feedback for doing it.

With the heavy fees from promoted listings the best counter measure is to keep your regular buyers in your store by using combined listing deals. That part is rocket science because we don't have coupons, quantity discounts or any shipping promotions all US sellers have. So we find a way to workaround that and end up giving the extra money we made to a 3rd party label generator because eBay's system is broken.

In case anyone is wondering how. Here's how. 1. Know who your repeat buyers are. 2. Before you list a big lot of "same sames" spread them all over your photo table and snap a picture. 3. Send the picture to your regulars through the eBay msg system. 4. Take orders and then create a custom combined listing that looks like a ridiculous "flea market" . Be careful as all of the INAD conditions apply in the custom listing. I only do this for customers who I know and who know me. 5. Figure out how to generate a proper label.

Unfortunately this backwards way of selling is the most productive workaround I can come up with to compensate for promotional and shipping limitaions on dot ca. Plus it limits you to a small number of potential buyers. Frankly it's embarrassing but it works. Read my feedback and see for yourself.

regs43

·2 years ago

STILL an issue. Can't print a label to the USA with 34 items on an invoice!

Agent told me to try chrome ahha, that does nothing. Tried Bulk and regular way. Agent even sent me to bulk after I told them I tried that.

Wonder if this will EVER be fixed? I assume not

lotzofuniquegoodies

·2 years ago

@regs43 wrote:
STILL an issue. Can't print a label to the USA with 34 items on an invoice!

Agent told me to try chrome ahha, that does nothing. Tried Bulk and regular way. Agent even sent me to bulk after I told them I tried that.

Wonder if this will EVER be fixed? I assume not

@regs43

According to dot com the issue was resolved.

Sellers are unable to print a shipping label, all options are greyed out (June 14, 2023 - August 31, 2023)
Reference ID: ALERT14741

Provide Seller ID:

Provide Order ID:

@devon@ebay Can you look into this please. Maybe the issue being resolved on the USA side did not correct the same issue on ca or the issue has a returned?

As a side when issues are reported and looked into on dot com does the support department confirm it has been resolved for ca or does than require being added to the ticket?

-Lotzofuniquegoodies

devon@ebay

eBay Staff

Admin2 years ago

Community AdvisorView listings

@lotzofuniquegoodies wrote:

@regs43 wrote:

STILL an issue. Can't print a label to the USA with 34 items on an invoice!

Agent told me to try chrome ahha, that does nothing. Tried Bulk and regular way. Agent even sent me to bulk after I told them I tried that.

Wonder if this will EVER be fixed? I assume not

@regs43

According to dot com the issue was resolved.

Sellers are unable to print a shipping label, all options are greyed out (June 14, 2023 - August 31, 2023)
Reference ID: ALERT14741

Provide Seller ID:

Provide Order ID:

@devon@ebay Can you look into this please. Maybe the issue being resolved on the USA side did not correct the same issue on ca or the issue has a returned?

As a side when issues are reported and looked into on dot com does the support department confirm it has been resolved for ca or does than require being added to the ticket?

-Lotzofuniquegoodies

Hi @lotzofuniquegoodies! I will dig into this to see if this has been resolved for other sites as well.

regs43

·2 years ago

Just had an order with 5 lots sell to the USA. It failed 5 times (2 in bulk and 3 the normal way) when I tried to enter it with 5 customs lines (1 for each listing as ebay pulls up, and the max allowed?). I had to clump everything into 1 customs declaration as 176 hockey cards and then the total value and that printed first try.

At this point why doesnt ebay just not enter any data, because I have to delete it anyhow and do soemthing completely different with 1 line for customs to get it to even generate a label.

lotzofuniquegoodies

·2 years ago

@regs43 wrote:
Just had an order with 5 lots sell to the USA. It failed 5 times (2 in bulk and 3 the normal way) when I tried to enter it with 5 customs lines (1 for each listing as ebay pulls up, and the max allowed?). I had to clump everything into 1 customs declaration as 176 hockey cards and then the total value and that printed first try.

At this point why doesnt ebay just not enter any data, because I have to delete it anyhow and do soemthing completely different with 1 line for customs to get it to even generate a label.

@regs43

eBay does not like combining on shipping. Why they have done everything in their power to make it as difficult as possible.

-Lotz

intimewithmusic

OP2 years ago

Hi @regs43

I just rec'd a combo order for 6 items USA bound. After the pick 'n pack I'll enter the data to Notebook and then try eBay labels once. If it fails it's Shippo.

lotzofuniquegoodies

·2 years ago

@intimewithmusic wrote:
Hi @regs43
I just rec'd a combo order for 6 items USA bound. After the pick 'n pack I'll enter the data to Notebook and then try eBay labels once. If it fails it's Shippo.

@devon@ebay

Can you get this sent to support? Combining orders has become an issue for a number of sellers when they try to create eBay Labels for intl shipping. Easy with CP/Shippo except without the discount.

-Lotz

@intimewithmusic

@regs43

devon@ebay

eBay Staff

Admin2 years ago

Community AdvisorView listings

@lotzofuniquegoodies wrote:

@intimewithmusic wrote:

Hi @regs43

I just rec'd a combo order for 6 items USA bound. After the pick 'n pack I'll enter the data to Notebook and then try eBay labels once. If it fails it's Shippo.

@devon@ebay

Can you get this sent to support? Combining orders has become an issue for a number of sellers when they try to create eBay Labels for intl shipping. Easy with CP/Shippo except without the discount.

-Lotz

@intimewithmusic

@regs43

Hi @lotzofuniquegoodies! I will be sure to get this sent over and reach back out if I am needing more inforamtion or examples.

intimewithmusic

OP2 years ago

UPDATE: Just entered my sales data for 6 item combo sale today. Got the warning the form only facilitates 5 items. Funny, the form eBay provided had 6 entry lines... Just in case I changed 2 of my items to the same price so I used only 5 of them. Entered all weights in kg and no grams.

I had no problems. The label generated.

Thank you eBay!

@lotzofuniquegoodies

intimewithmusic

OP2 years ago

(For the record ALL of the Country of Origin boxes and the Net Weight boxes are still being incorrectly filled out via eBays data transfer process.)

lotzofuniquegoodies

·2 years ago

@intimewithmusic wrote:
(For the record ALL of the Country of Origin boxes and the Net Weight boxes are still being incorrectly filled out via eBays data transfer process.)

@devon@ebay

@intimewithmusic

@regs43

@msau4301

@ypdc_dennis

These issues were originally reported pre June of this year. Low on the eBay priority list?

-Lotz

regs43

·2 years ago

Ebay labels is a disaster with combined orders. It crashs if you have 40items on an invoice and cant generate a label half the time for smaller combined orders. I have had major issues this past week with it. It never tells you what the problem is when it cant generate, it just says "something is wrong" well what is the something!?!?

The ebay people on the phone and chat have no clue how it works either so that's a waste of time, been there did that. They can't even see what is failing on their end.

Last night the system as a whole was "Canada post is experiencing issues" except their site was functioning just fine lol, so maybe ebay passing off the blame.

Receipts for these labels would be still nice? but I guess that's never happening?

I also had to pay $6 more to generate my label for my 64 combined item order late last week, so that was annoying!

intimewithmusic

OP2 years ago

Hi. Thank you for your reply!

@regs43 wrote:
"Ebay labels is a disaster with combined orders. It crashs if you have 40items on an invoice and cant generate a label half the time for smaller combined orders. I have had major issues this past week with it. It never tells you what the problem is when it cant generate, it just says "something is wrong" well what is the something!?!?"

Agreed. This happened to me a few weeks ago while using the single sale label format. It's only 1 customer/1 address. It shouldn't require the bulk label format. Thankfully one of the regulars , yp I think suggested I try switching to bulk labels. It worked like a charm!
When it happened yesterday I was forced out of single labels so I tried his suggestion again and switched to bulk. That didn't work. I waited (it tells you to "try later") and switched back to single, it was worse, wouldn't accept any decimal points, then to bulk, then back finally I gave up.
It wouldn't be so bad if the form could be saved as a draft. At least you wouldn't be required to re-enter all of that data. I'm mad at myself for not giving up and going over to Shippo sooner for the extra $4.

"The ebay people on the phone and chat have no clue how it works either so that's a waste of time, been there did that. They can't even see what is failing on their end."

You're right. At least I feel better because I didn't lose more time contacting eBay about a system issue.
"Last night the system as a whole was "Canada post is experiencing issues" except their site was functioning just fine lol, so maybe ebay passing off the blame."

I thought it may have something to do with the Windows update. It was big and I hadn't yet flushed my system but when I went to Shippo everything was working at break neck speed.
"Receipts for these labels would be still nice? but I guess that's never happening?"

Shippo's format has improved a lot. It gives you an accurate Shipment Detail with the total price (not an estimate) that includes the tracking, customer info, and the shipment date & coverage. Seperately you still get the genuine Canada Post receipt with the tax breakdown.

"I also had to pay $6 more to generate my label for my 64 combined item order late last week, so that was annoying!"

64 items!? wow! I don't know how many individual entries you had. eBay should have as many lines as a seller needs. Probably one line per same item value?
Too bad we lose that data on eBay when this happens. The least they could do is save the data as a draft.
With respect to Shippo I should clarify for newer sellers I use a credit card to pay for the labels hence the instant recipt. I think they will bill your card if you want a bulk invoice. As well, you need to set your account up with them so it triggers your C Post Sm Biz account.

I'm going to stay with eBay labels for the one offs for price and simplicity but as soon as this issue erupts I'll just get it the label from Shippo or Snap Ship. As well, on larger multi line orders, it's a good idea to make your own draft on "Notepad" in case something goes wrong. There is no HTML carried over from Notepad.

good luck!

lotzofuniquegoodies

·2 years ago

@intimewithmusic wrote:
Mom always said, " If you don't have anything nice to say
after months and months of polite suggestions,
Just shop at Shippo".

Thanks Mom!

@intimewithmusic

Sooo why I didn't want to have to switch from Shippo to eBay Labels. That is exactly how a shipping document is supposed to look/function/display. Major deal breaker (for me) happened when they couldn't offer level 4 discounts and payment method had to be cc.

-Lotz

intimewithmusic

OP2 years ago

Ditto. I don't mind the credit card part but eBay's Level 4 seduced me. I get L 1 on Snap Ship.

You may want to take another look though, Shippo seems to have sharpened their pencil. Depending on the order the new insurance features are also cool.

ypdc_dennis

·2 years ago

Have you tried entering the weight of the package in grams?

Looks like their computer does not know that 3.0 kg is 3000 grams.

intimewithmusic

OP2 years ago

Hi. Thanks @ypdc_dennis ! Your input is welcome.

Don't get me started. I've dealt with international shipping orders since 1981 and eBay since 2013.

Even tried turning my underwear inside out.

3 hours in and didly squat for a label. alway issues with quantity eBay labels.

Shippo spit it out in 2 minutes. An extra $6 bucks and rinky dink 5 item maximums.

Nothing goes wrong with a Ahippo or a Snap Ship label.

almost missed my Covid Vax.

Thanks. Gotta run..

msau4301

·2 years ago

I know I have to manually adjust the totals when I've combined items. They assume the packaging weight I have added (which can sometimes be 100 grams if one of my regular boxes is used) is added for every item even if I'm only using 1 box. Also make sure you hit the tab button, otherwise it sometimes doesn't update (as was brought to my attention many a time!)

I do however have to agree with you an extra $6 bucks is sometimes (always!?) worth it if you can by-pass mega aggravation!!

intimewithmusic

OP2 years ago

Hi hI

Hi msau! Thank you for your response. After being forced to abandon eBay which hurt out of loyalty the above is the properly generated manifest which, unfortunately is not available if you use "eBay Labels".

This time manual entery was so bad the system wouldn't even accept a decimal point when pricing the items or the weights. Windows Wednesday was yesterday and a major Microsoft update. I wonder if it has something to do with when e- Labels choke? Most of my other software succesfully scrambles to update on WW.

I don't seem to have issues with single item labels. It's the combined shipments that misbehave. This time it was 6 single items plus a lot of 3. When it happens after all the rigamoral it's a real drag.

You've manually adjusted for more than 5 items, manually adjusted the item prices so your discounts match customs, and you've changed the "Please Steal Me" eBay titles to genenerics. The shipping discount is the only thing carried over to the label from the customer invoice. On my last order before this one the discount on the items was greater than the discount on the shipping. It wouldn't let me manually enter that either.

Then you do the "Can I Insure or Can I Not Insure Cha Cha".

The whole time you're supposed to be listing and then you get the eBay Label Error of Death;

It was not possible to generate the label. Something is wrong. Please try again later.

I yi yi yi yi... That's Italian for AI.

@lotzofuniquegoodies has petitioned devon@ebay the entire year to get this fixed.

But now it's 4th quarter. Other than the price, Canadian eBay combined shipping labels are still rubbish.

Some things to consider for newcomers who don't use Shippo yet... (I have no connection)

Cons

No Canada Post Expedited Lite
May cost more. On this 3 kg order the insured cost on Shippo was $41.19, a difference of $4.19 over the "estimated" $37 on eBay with "limited time 61%ish discount. CP insurance covers packages missing in transit. Insurance ends when a delivery notice is issued.

Shippo X Cover Insurance is as follows.

Benefits Limit
Theft, Loss or Damage
US$136.49 You have the option to pay for "Porch Piracy". This order was for a regular customer so I didn't worry about piracy. The insurance cost was $2.81 for a value of $187.

Pros

USA return labels are available for purchase
Shippo label purchases can apply to your Canada Post Small Business discount level. eBay discount levels are fantastic but, as stated are "limited time". It's important to monitor any label vendor pricing and perks constantly.
My personal experience with Shippo customer service has always been top notch.
Improvements to the label format, International regulations, inter courier integration &, my personal favourite, "Idiot Proofing" with Shippo are very sexy. Problem? Email and it's in the "Done Bin".

eBay Labels deserve Credit Where Credit Is Due

Expedited Lite is a Godsend for DOMESTIC shipping.
Current USA Seller discounts are good. There is no accumulative quantity benefit to your CP Small Biz account. If eBay discontinues this discount you are back to Level 1 on Snap Ship.

I hope my rant can be informative to newcomers. I appologize for boring the "Boardies". Thank you @reallynicestamps for allowing me eons ago to coin you "boardies" . That said it's still a rant.

I had a lot of listing to do today for some historic music memorabilia. Instead I spent the time with a "WORKAROUND" for eBay Canada's label rubbish format so I could serve a very good customer in New York.

Labels are the conduit that transport your hard work to your customer. Low quality will cause additional costs, delays in customs, missing shipments, insurance denials and questionable tax receipts.

I'm ending with this. If you don't have something nice to say about a seemingly never ending problem , say...

good grief.

IT

intimewithmusic

OP2 years ago

You sure have a lot of tricks up your sleeve! Maybe we could try entering weight in "Babylonian minas"...