Item being returned to Canada after buyer paid for import duties | Selling

lafleur_vintage · 2025-11-12T23:41:39.491000Z

Hi folks, I sold a high value item to UK back in September. When the item arrived in UK, buyer refused to pay for import duties which resulted in the item being on hold. They eventually made the payment but for some reason the package was rerouted back to Canada (Royal mail: Retention exceeded - Returned to Sender) Now the buyer opened a case for refund. What should I do?

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Item being returned to Canada after buyer paid for import duties | Selling | eBay Canada EN