We sold a game within Canada and it made it to the nearest post office to their address before being sent back to us saying "recipient not located at address provided". The buyer is asking why this is happening and insists the address is correct. If we get the game back is there a way to cancel the order and not a get a strike so they can be refunded? If they open an INR case do we lose the selling fees and shipping cost in the refund too? Just wondering what the best course of action is.

@flipistics wrote:This is just my opinion. It's your job as the seller to get the item to the buyer (assuming the buyer gave the correct address). It's not the buyer's responsibility to deal with stupidity from the shipping company that you chose to use. The exception for that might be if you have a delivery scan and the customer claims they never received it. You're going to be out the shipping cost no matter what happens unless the courier refunds that to you (they're more likel...

Item Being Returned To Us Due To Address Issue, What are our Options? | Selling

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Item Being Returned To Us Due To Address Issue, What are our Options? | Selling | eBay Canada EN