Item Being Returned Undelivered due to "No Such Number" | Selling

tryubik-useonlyasdirected · 2025-09-04T17:23:52.372000Z

Just prior to the big de minimis cutoff/DDU requirements we sold one last item to the US. It was a mid-priced antique. The buyers feedback given and recieved is excellent. As soon as the funds showed cleared we rushed to pack, purchase and post - all out safely packed and in record time. Today it shows "No Such Number" & "Recipient not located at address provided. Item being returned to sender." - What does this mean? If it is returned, is it covered under eBay Seller Protection? We just checked the address and it shows a Pick N'Send re-shipper to the Dominican Republic with the world's worse reviews and plenty of scam reports from the company and users of the company. From now all we'll be checking addresses and denying reshippers even though in decades we've never had any issues. Meanwhile, it appears the USPS didn't deliver the item and are simply sending it back to us rather than letting these criminals attempt a scam (thank goodness for quality public services!). Will eBay honor their policy in this case and make sure we are not on the hook for any return shipping costs or further refund scam attempts? Has anyone experienced something similar and, if so, what did you do?

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Item Being Returned Undelivered due to "No Such Number" | Selling | eBay Canada EN