Item Damaged During shipping by Fedex - How to Claim | Selling

phantomrobot · 2023-07-06T17:28:06.364000Z

I sent an item with a Fedex label purchased via eBay and it arrived damaged - one of the figurines on a set of decorative bookends was snapped at the waist, in spite of my efforts to pack it properly. I've assured the buyer they will be made whole, and offered the option of a return or partial refund. Additionally I've asked them to take some pictures of the packaging etc to demonstrate it was packed properly. How to do I go about filing a claim with the carrier? Is eBay entirely uninvolved (ie this is between me and FedEx) or are their seller tools to assist me? Obviously I'm upset; beyond the possibility of being out the $450 the item was worth, I take pride in shipping items quickly and safely. Any advice on how to proceed would be appreciated.

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Item Damaged During shipping by Fedex - How to Claim | Selling | eBay Canada EN