Item not accepted by Brazilian customs due to missing CPF/CNPJ. | Selling

savvyfalcon · 2026-06-02T14:28:00.025000Z

Hi, A buyer in Brazil opened a case that the item has not arrived. When reviewing the tracking details, it looks like the item was presented to customs and was rejected and sent back to me because of missing CPF/CNPJ . What is my liability here as a seller? Is that information I should have included or was it the buyer's miss? Thank you

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Item not accepted by Brazilian customs due to missing CPF/CNPJ. | Selling | eBay Canada EN