Item Not Received - Buyer Contacting Me After 16 Months | Selling

wicks-n-suds · 2025-01-02T02:27:05.106000Z

Happy New Year! I’m not sure if anyone else has been in this position before but a buyer ordered something in September 2023 and is just contacting me now saying they never received it. I’m aware I’m under no obligation as such a long time has passed but I went ahead and went to eBay seller hub in the archives to check it out.It says the item was shipped and the customer sent me a screenshot from ebay in their account showing me that the final delivery wasn’t made. However because I can’t see step by step points in the shipping route, I have no idea whether it was delivered or not. Sometimes I’ve notice the eBay system hasn’t updated it but when I would look on Canada Post snap ship site before I was using eBay shipping labels, it shows that an item was delivered.She asked why I can’t just send her a new candle and I told her what I just mentioned above. I need to step by step and where the last activity in the delivery route was. I contacted an eBay chat assistant but because it’s more than 90 days, they referred me to ebay seller hub which I already did in the beginning.I told her I’m sorry her item didn’t arrive and that if she contacted me within 60 days I could have helped her. She also mentioned she was out of the country at that time and that she forgot about it . I told her she would need to contact ebay and gave her the item/order #.I can’t believe someone would contact me after 16 months about an item not delivered but then again I’m not surprised.

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Item Not Received - Buyer Contacting Me After 16 Months | Selling | eBay Canada EN