item removed - wrongfully flagged as policy violation - no appeal option: how to fix this?
Summary: universal-solder raised an issue about an item being wrongfully flagged as a policy violation and removed without an option for appeal. john_koenig99, recped, and 2nd-time-around-jewelry responded to the post, likely sharing similar experiences or providing advice on how to address the situation. The absence of content in the responses indicates that there might have been technical issues or the discussion could be dealing with sensitive information. Participants seem concerned about the lack of an appeal process for such policy enforcement actions.
eBay flagged an item as policy violation, but it clearly is just a misjudgement by an algorithm. No living being has ever reviewed this decision.
When I click the "resolve" button on the lusting, I only get a pamphlet about policy violations and bla bla bla, but the "Start Appeal" button is greyed out.
Until recent, eBay had a working support through Facebook messenger, which has been discontinued. And what they offer as support chat is a bot that only allows pre-defined questions.
How the heck is it possible to reach out to a real person, to get the problem resolved?
2nd-time-around-jewelry
·4 months agoI have had a few items wrongfully removed for policy violations for items I have listed for a long time. It is all handled by an AI robot flagging words at random. Very hard to get a real person to talk to anymore to resolve. I have just given up trying to get anything resolved anymore.
mrdutch1001
·4 months agoindeed, all selling sites these days have basically ZERO seller support in that these sites are now relying on BOTS and AI to replace human interactions , so we sellers are at the mercy of artifical support systems which are "as useless as teats on a boar!" So thankful my online selling days are winding down and that the only "support" I shall be requiring will be the deletion of my account!
recped
·4 months agoWhat is this wrongfully flagged item?
What policy does eBay allege was violated?
john_koenig99
·4 months agoThe chat option that one can access through the "help" link is, indeed, a bot. But if you keep asking "Agent" several times, it will eventually ask you if you want to chat or get a call from a customer service rep.
The only problem is...These reps are usually quite inefficient and they may not provide the specific help you need, although they are are better than the useless clanker.
lotzofuniquegoodies
·4 months agoProblem with the call back feature is you no longer get a transcript unless you have access to recording. It states at beginning of call that it may be recorded for training purposes. Unsure of the legalities of recording for your own records.
Search states this for Canada.
In Canada, recording a phone call is legal under the one-party consent rule (Section 184 of the Criminal Code) if you are a participant in the call, meaning you can record without informing the other party. However, it is illegal to record a conversation you are not involved in (eavesdropping).
@2nd-time-around-jewelry
In total agreement. Trying to get a resolution/explanation from eBay has become next to impossible because in most cases it is not worth the frustration.