Item was delivered but still shows as pending pickup at the post office
Hello all,
I shipped an item to a buyer that was delivered, as the buyer left feedback saying the item was fine.
However, the funds are still on hold because Canada Post tracking shows the item is still at the post office waiting to be picked up since Sept 9.
What to do in this scenario to get the hold released or to get the tracking to show it as delivered?
Thanks
7 comments
femmefan1946
·3 weeks agoAlthough you have been a member since 2006, you seem to have only started selling in the past year.
It is possible that you are still under the New Seller Hold.
Most of your items are under $100. Was the Hold on one of the few over $100?
aliox325
OP3 weeks agoNope, it was for a $25 item.
All of my payouts so far have required transaction to say "delivered" for $ to be released from hold.
lotzofuniquegoodies
·3 weeks ago · Edited@aliox325 Have you had a recent pattern of funds being held? You seem to be a seller that has been selling almost regularly for the past year. For newer sellers eBay can and does put holds on funds release for an assortment of reasons. See attached. Or type payment holds in the help section.
https://www.ebay.ca/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Payments%20on%20hold&intent=funds%20on%20hold&lucenceai=lucenceai&docId=HELP1450
It's too bad item delivered or positive feedback were not triggers for funds being released but unfortunately it is not. All you can do for now is try to stay patient. The postal/courier scans are really out of your control. They just happen when they happen.
Does it specifically say funds on hold due to delivery status? Personally I've never seen that with my funds but it could be a new trigger. Usually it will say funds to be processed by a certain day...and that can mean anytime that day.
aliox325
OP3 weeks agoYes, money is held until tracking shows "delivered" for every sale. I guess I'll just wait, and hopefully tracking updates.
ricarmic
·3 weeks ago · EditedI tried to do some "quantity" math:
-since July 1 there seems to be 40 items sold, looks like significant selling resumed July first this year, or at least within the last 90 days.
-in the last year 21 feedbacks received and 21 left, assuming feedback not left until received since there's twice as many sales in the last couple months, and 12 were from items sold in last month.
If my assumptions are correct, that the bulk of sales this year have been since July 1, in my own selling experience, if my store was shut for a significant period of time, my stuff (usually though only the higher selling price stuff) was held pending delivery notice for a while afterward. My "tenure" is longer than OP so the algorithm behind how the bots decide when to hold/not hold probably varies greatly from seller to seller.
I strongly suspect that in the not too far future, if sales volumes are maintained, the holds will stop completely or at least for lower value stuff.
For the outstanding delivered but not updated item, I'd do the same as the OP, wait for a while in the hopes the updating is just slow to update before I wasted time invoking the painful process (in my experience) of trying to get CP to fix it. I believe that its something like 30 days after the expected delivery date that the funds are automagically released anyway, at least that's what it does for untracked stuff if memory serves.
regs43
·3 weeks agoAll my funds are on hold as of Sunday, I had 1 person claim their package didn't arrive and it had 12 items in it. I gave a refund but thats 12 INR cases despite being 1 transaction. Guess Im waiting months for a lot of money to clear as I dont track most stuff. I used to have access to my money right away. Hopefully this clears soon as its annoying. I switched to Monthly payouts in the meantime since nothing's clearing anytime soon lol.
john_koenig99
·3 weeks ago · EditedWith Canada Post, you can always contact them and open a ticket, saying that the receiver (buyer) said they received the parcel, but the tracking still shows as "awaiting pickup". It could be a glitch. You could explain to them the reason why you need the tracking to reflect the completed delivery.
Also, did you check the tracking number in ParcelApp? They have sometimes more accurate, up to date information, compared to CP's own tracking.