Late shipping defects | Selling

imbuzzy · 2024-02-24T18:55:38.968000Z

Why does eBay allow a buyer to mark their shipment from me as late when it obviously arrived within the advertised time period?I sell postcards and ship them untracked using lettermail. I sell on both ebay.ca and ebay.com and all items are advertised with 1 day handling.Items listed on ebay.com use flat rate shipping and opt for the following service for US cutomers: Economy Shipping from Canada (5 to 12 business days).Items listed on ebay.ca also use flat rate untracked shipping and I never get any defects. It is only US bound shipments sold on ebay.com that are problematic (and rarely at that).I had somebody from Kansas purchase an item on Friday February 9th. eBay stated that I must ship the item no later than the end of Monday Feb 12th. It went out with all my weekend sales on that Monday.On Feb 22 I received positive feedback from the purchaser but also received a late shipment defect.My mathematics state that only 9 business days had elapsed since payment was made.10 days if one includes payment date.8 days if one recognizes Family Day as not a business day.So what did I do wrong to deserve the defect? Also....I just checked a more recent sale going to the States that occured on Feb 22. The buyer paid the next day Feb 23. eBay tell me to ship by the end of Feb 26. Sold item was advertised with Economy Shipping from Canada (5 to 12 business days).Here's the kicker:eBay states: Estimated delivery date shown to buyer: Feb 29, 2024Only 4 business days after payment!!! (the pendantic amongst us might say 5 business days). Any clarity on this?

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