Learning ebay api went over listing limits, cancled with agent. Still have bill
Summary: killincards shared their experience with an issue on eBay where they went over the insertion limit and accrued a $1500 fee due to an incorrect assumption about their listing limit. They canceled the extra listings with an agent and were promised a refund, but after weeks, the refund was not processed. After upgrading to a premium store to continue testing, they still faced setbacks and are contemplating closing their account after not reaching a resolution. femmefan1946 advised them to contact eBay through social media channels for more effective support, as phone reps often provide unsatisfactory service. However, killincards continues to face denial from eBay's billing team and considers pursuing small claims court. Additional input from flipistics suggests the oversight might be related to API usage.
So was playing with a trading card store backend and went over my insertion allowance assuming 0 quantity listings didnt count twards insertion limit for a basic store, went over the 10000 limit and now owe ebay 1500$, once i realised the mistake (Watch that tiny number in promotions on seller page). I went over with an agent and cancled the extra listings and was promised a refund. Weeks later was anxious to keep testing so got a premium store to continue testing with a 50k insertion limit and re inserted those canceled listings as was promised would be resolved by 2-3 agents over 3 weeks "Within 48 hours". Its now officially been cancled a month later. Do I leave the sinking ship and close my 2008 account? Shame to, offered to cancel all listings but ebay claims their is no solution. SHame they throw out a potential premium store account over a accident. I paid my store fees. I am currently sale restriced for not paying the 1500 insertion fee as cannot afford/dont want to pay for nothing.
killincards
OP3 years agofemmefan1946
·3 years agoWelp we all now that adage about what "assume" makes.
You didn't notice that each listing had a price on the bottom? When you go over your "free" limit the cost shows up just before you click list.
Still.
Your best bet is to contact eBay NOT THE PHONES!! and beg for mercy.
The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
Explain about your previous contact with the subcontracted phone reps. It might help.
Best wishes.
What a shlemozzle.
flipistics
·3 years agoThey were trying to figure out the API. It probably didn't show them anything unless they had programmed it to in their app or whatever.