Listing left in store after being sold

I sold an item yesterday from an offer I sent. Today I am looking through my listings for ones to send an offer to, and here is the one I sold yesterday! This had happened to me several times and it means a cancellation and an apology and explanation. I am thinking now that when I get a sale, I need to check my store and make sure it is not still listed.

triber

17004 View listings

Posted 2 years ago·Last reply 2 years ago

14 comments

flipistics

·2 years ago

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I've never actually had this happen, but I keep hearing about it. I'm curious if people affected are using a 3rd party service at all (maybe something like ShipStation, Shippo, Inkfrog, SellBrite, etc). Maybe there's some sort of bug in the integration with eBay Canada's API.

lotzofuniquegoodies

·2 years ago

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@triber wrote:
I sold an item yesterday from an offer I sent. Today I am looking through my listings for ones to send an offer to, and here is the one I sold yesterday! This had happened to me several times and it means a cancellation and an apology and explanation. I am thinking now that when I get a sale, I need to check my store and make sure it is not still listed.

@devon@ebay

@triber

Do you have any answers as to why this is happening? I had another seller report something similar. If you have a duplicate listing ebay advises you before you attempt to submit. If it happens after there is no email from eBay as a confirmation. As noted above this puts sellers in very bad position if cloned item sells and there is no cloned item to ship.

Thanks,

-Lotz

devon@ebay

Admin2 years ago

Community AdvisorView listings

@lotzofuniquegoodies wrote:

@triber wrote:

I sold an item yesterday from an offer I sent. Today I am looking through my listings for ones to send an offer to, and here is the one I sold yesterday! This had happened to me several times and it means a cancellation and an apology and explanation. I am thinking now that when I get a sale, I need to check my store and make sure it is not still listed.

@devon@ebay

@triber

Do you have any answers as to why this is happening? I had another seller report something similar. If you have a duplicate listing ebay advises you before you attempt to submit. If it happens after there is no email from eBay as a confirmation. As noted above this puts sellers in very bad position if cloned item sells and there is no cloned item to ship.

Thanks,

-Lotz

Hi @lotzofuniquegoodies! I am not sure for why this may be happening but if you have an item number or order number as examples I will get this over to the correct product team to look into.

lotzofuniquegoodies

·2 years ago

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@devon@ebay wrote:
@lotzofuniquegoodies wrote:
@triber wrote:
I sold an item yesterday from an offer I sent. Today I am looking through my listings for ones to send an offer to, and here is the one I sold yesterday! This had happened to me several times and it means a cancellation and an apology and explanation. I am thinking now that when I get a sale, I need to check my store and make sure it is not still listed.
@devon@ebay
@triber

Do you have any answers as to why this is happening? I had another seller report something similar. If you have a duplicate listing ebay advises you before you attempt to submit. If it happens after there is no email from eBay as a confirmation. As noted above this puts sellers in very bad position if cloned item sells and there is no cloned item to ship.

Thanks,

-Lotz
Hi @lotzofuniquegoodies! I am not sure for why this may be happening but if you have an item number or order number as examples I will get this over to the correct product team to look into.

@triber

Do you have the item number where this happened to you?

-Lotz

triber

OP2 years ago

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I THINK this was the one, not completely sure, I sold several around this time and I deleted the extra one.

Item ID: 235056621348

lotzofuniquegoodies

·2 years ago

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@triber wrote:
I THINK this was the one, not completely sure, I sold several around this time and I deleted the extra one.
Item ID: 235056621348

@devon@ebay

pioneergirl210

·2 years ago

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This has happened to me again. I sent an offer only to find out I had sold this item before. 24-10559-61820.

I explained to the buyer what had happened and asked if there was anything else in my shop that may interest them or would they like me to cancel the order. Two days have passed and I still haven't heard anything. I have until the end of today to ship (which of course I can't) Just wondering what the best course of action is. I keep finding items that have sold still in active listings. I end and delete them when I come across them but sometimes they still slip through.

lotzofuniquegoodies

·2 years ago

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@pioneergirl210 wrote:
This has happened to me again. I sent an offer only to find out I had sold this item before. 24-10559-61820.
I explained to the buyer what had happened and asked if there was anything else in my shop that may interest them or would they like me to cancel the order. Two days have passed and I still haven't heard anything. I have until the end of today to ship (which of course I can't) Just wondering what the best course of action is. I keep finding items that have sold still in active listings. I end and delete them when I come across them but sometimes they still slip through.

@devon@ebay

@pioneergirl210

Hello Devon,

Can you address this issue please. It seems to be a recurringly reported problem on both boards with no easy solution. At least with new or relist/sell similar listings there are emails so verifiable proof it was something the seller did.

-Lotz

devon@ebay

Admin2 years ago

Community AdvisorView listings

@lotzofuniquegoodies wrote:

@pioneergirl210 wrote:

This has happened to me again. I sent an offer only to find out I had sold this item before. 24-10559-61820.

I explained to the buyer what had happened and asked if there was anything else in my shop that may interest them or would they like me to cancel the order. Two days have passed and I still haven't heard anything. I have until the end of today to ship (which of course I can't) Just wondering what the best course of action is. I keep finding items that have sold still in active listings. I end and delete them when I come across them but sometimes they still slip through.

@devon@ebay

@pioneergirl210

Hello Devon,

Can you address this issue please. It seems to be a recurringly reported problem on both boards with no easy solution. At least with new or relist/sell similar listings there are emails so verifiable proof it was something the seller did.

-Lotz

Hi @lotzofuniquegoodies! I will need to get this over to the Tech team to explore and see if they can find a root cause. If I can have you and others share a few item numbers as an example that will help!

dobo5250

·2 years ago

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just cancel take the hit and ding and move on -- worrying about this will not help -- just next time the day after the sale check you listings see it reappears then delist

dobo5250

·2 years ago

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i have had this happened many mnay times and is the reason i'am in the ebay jail all the time - you sell something and then sometimes it reappears days later in your listings again -- then you get dinged when it sells again--- and the ebay reps will do nothing about it -- so now i have to check everytime i sell something but sometimes i found it will show a couple of days later - so now i have to do weekly checks -- maybe this month with all this checking i can get back in to ebay's good graces and start lowering my ebay commissions the 6 % extra they hit you with when you are in the dog house and then let me use promo listings - again - i hope you get a system set up to check all your listings after they sell- and just into a habit of checking all the time -- it will pay off ----- some things ebay does right !!!!!!but then somethings wrong well most times wrong good luck with your journey mine is starting to come to a close

reallynicestamps

·2 years ago

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Relisting of Sold or deleted items has been happening for decades and eBay seems powerless to prevent it.

triber

OP2 years ago

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I really dislike having to explain the problem to buyers who have purchased, it's not fair on them or us.

mrdutch1001

·2 years ago

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I do not have a store on eBay, but I have noticed, on occasion in 2023, that the sold listing has gone to my "Unsold" listings, where I have had to delete it...