Lost in Transit Suggestion - 5 Packages Lost | Selling

vintageandglamor · 2025-11-14T15:12:53.142000Z

Hello, I need some advice how to handle this. I shipped 5 packages to Chit Chats in one box via Purolator.They all show "in transit" on ebayPurolator has lost the package at their Richmond WarehouseIts been two weeks since the last scan. I have 5 customers who have tracking with no update scans for 2 weeks now.I have filed a trace with Purolator a week ago, but they have been useless. Slow to no replies, asking the same questions over and over, etc. It is more important my metrics are good, than the money involved. No customers have asked about their packages. Do I:- Refund them now or Wait for INR or?? Again, I want to ensure my account stays in good standing. 5 packages hit all at once will not be good, but probably wont break me on my metrics. I would like no hits to my metrics, if that is possible. Please advise what I should do, its my first situation like this.

Discussions

Lost in Transit Suggestion - 5 Packages Lost | Selling | eBay Canada EN