Lost or damaged package claim with UPS, shipping label and insurance bought via eBay
Summary: art-and-craft inquired about how to handle a lost or damaged package claim with a shipping service, after purchasing both the shipping label and insurance through a major online retail platform. The post did not receive any responses or additional discussion from other participants.
I, a small individual eBay seller, sent an email to caclaims@ups.com, regarding my claim weeks ago for a lost package/painting. My claim status shows: "Document processing problem" and "Closed".
Here is UPS's reply:
from: UPS CA CLAIMS <caclaims@ups.com>
to: xxxxxxxxxx@gmail.com
date: Apr 14, 2026, 6:05 PM
subject: Lost Package Claim for Tracking # 1ZC60061DKxxxxxxx (Old original oil painting by xxxxxx)
Dear Customer,
Good day.
Hope this email finds you well.
As per our review of the claim status, we would like to inform you that the claim has been voided, as it falls under the terms of our claims agreement with your organization.
If you have any questions or require further clarification regarding this decision, please feel free to reach out to us.
Thanks & Regards,
Siddalingesh
UPS Canada Claims
For quick and easy answers, please visit our ups.com – Support.
Manage shipments on the go with the UPS Mobile App.
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Anyone, especially eBay staff, has any ideas or suggestions?
I believe the key is "the claim has been voided, as it falls under the terms of our claims agreement with your organization." "Your organization", the term used by UPS here, refers to eBay, I believe.
Thanks a lot.
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