Message from Stallion's Customer Service | Selling

sin-n-dex · 2025-02-06T23:54:21.553000Z

So I got a message from Stallion today thanking me for the invoice I sent for the one item that was shipped Monday (where I couldn't put an HTS code, or country of origin). It's an invoice from eBay with the buyer's information and the item is a "Canada Ontario Red Lake token" (with the location in the title, and a photo of the item, which says "Red Lake Ontario" on it.) Stallion tells me that an invoice needs to have the country of origin (I'm sure they are cutting and pasting and not listening, the country of origin is PRINTED on the token!) They told me all shipments this week are going to be processed by formal entry and subject to tariffs. Another posted mentioned a problem with a truckload of parcels, could this be why I'm paying tariffs on non-China stuff? Because someone lied and tried to sneak a China package across? Had I known there would be problems and simply filling out Stallion's web form which asks for country of origin and value wouldn't be good enough, I'd have held off on one shipment that had $234 in Canadian tokens. (At least until it was sorted out what was needed for shipments to clear customs this week). Stallion uses cut and paste answers, so I'm not convinced the person who answered me is actually listening when I tell them I sell collectible goods that have the country of origin on them because of what it is. I have a contact at Stallion I'm following up with, they told me yesterday my invoice for the Red Lake token was fine, but I'm getting conflicting information from their customer service. Thankfully it's not many parcels that are stuck this week, I'm going to reach out to customers. I realize that I don't have to do this, but if yesterday's stuff hasn't cleared customs I'm going to email people tomorrow night. For stuff sold yesterday and today, I'm letting people know the situation and hopefully no one gets angry that their item originates in Canada. eBay's rules for shipping is to put where it ships from, I realize Stallion takes my item from Canada, but the USPS origin is in Niagara Falls and customer service said I'm compliant for correct location in my listings. C.

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Message from Stallion's Customer Service | Selling | eBay Canada EN