Missing Export Documents / UPS Canada | Selling

whatsup0 · 2026-05-14T01:33:41.917000Z

Hello. I have been buying and selling on eBay for over 20 years. In the last 5 years I decided to try to sell more on eBay as I had more time on my hands.So, I have sold lots of items to my American friends over the years. It's been more challenging since the tariffs kicked in, but I manage. Big problem last week. I sold something to a US buyer. As usual I bought the shipping label through eBay. Selected UPS standard as the shipping method. As usual I filled in the customs forms with country of origin (US in this case), tariff code, value, etc. Dropped the parcel off at my local UPS store. One week later I see that it has not left my city. Curious, I contacted UPS to see what was going on. Spoke to someone and they said that they were missing export documentation. I stated that I filled that information in on the eBay forms. Not sufficient. UPS sent me new forms to fill in with the same information that I had already provided. Did that and sent it it. Still not good enough and the package was returned to me. No refund of the $65 shipping as I had not selected the more expensive UPS shipping method. ARRG! EBay was of no help either. Anyone else experiencing export issues? Thanks

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Missing Export Documents / UPS Canada | Selling | eBay Canada EN