Need customer email in order for canada Post to find package | Selling

krivak.2007 · 2024-05-09T17:16:53.432000Z

I have a package that is going around in circles in Ohio which is being forwarded to a different address and then send back only to have the process start over gain. This is a regular customer who has successfully recieved packages from me both before and after this item was sent. It appears to be in an infinite feedback loop. Here is the problem - I put in a request to Canada Post to intervene but they came back with a requirement for the reciever's email address. Unfortunately I cannot request that due to EBay's member privacy rules. Canada post has said it will cancel the case in five days if i don't send them the address. Ant sggestions to solve this?

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Need customer email in order for canada Post to find package | Selling | eBay Canada EN