Need some help interpreting ebay buyers money back guarantee policy | Selling

baby.g33 · 2024-04-20T03:38:56.880000Z

I recently had a USAbuyer message me to inform me they did not receive their item and that tracking shows that the package was "out for delivery" a couple weeks ago, but then it got "forwarded" , and it gives a generic reason of this being due to "wrong post code on package and /or buyer requested mail forwarding to another address"The buyer claims they called usps and got little info out of them and that they tried calling canada post as well and they claim canada post said something about it being a glitch in the system and that they get lots of mail at this address. Either way they dont have the package.They seem to be expecting I either locate the package and get it back to them,or give them a refund.They are talking like they have the upperhand on me and theres no chance they wont ask ebay to step in and probably will leave me some **bleep**py feedback if I deny them at least one of those outcomes.I would like to avoid dealing with usps if i can because its intimidating. To be honest Im awfully confused by this whole story and once again i feel like i dont get paid enough to have to deal with usps over an address issue because when it comes down to it thats the address they supplied (and canada post is frustrating enough.)I do get the impression that this is an honest and normally unproblematic buyer (based on feedback profile), and they seem very chill regarding this whole thing, but the story is still striking me as a bit odd. And why did they wait 2 weeks to inform me. I feel like even if I tried any chance of getting it rerouted again at no cost are slim (and I already included FREE SHIPPING so I am already cutting into my earnings as is.)Now they have opened a case with ebay, and I immediately got them to verify their address in the chat for ebay to see.Now I know this possibly sounds harsh Id rather not refund them unless ebay is going to force me to anyway. To which I can suck it up.But I see there is something written about this scenario in the ebay money back guarantee for buyers but Im just not certain it fits the paramaters for coverage from myself the seller, so can anybody tell me if this buyer is supposed to be covered for this issue by my own funds, or not?thank you

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Need some help interpreting ebay buyers money back guarantee policy | Selling | eBay Canada EN