Negative feedback removal? | Selling

rocketscollectibles · 2024-05-28T23:04:16.122000Z

I sold a old pack of trading cards sealed and the buyer opened it. Apparently the cards inside had defects and sticked together. Buyer contacted me agressive. I tried to explain that this is a risk to open old packs and quality issues is common with those. It was also written in the listing to educate buyers in case its bought for opening. Buyer was even told about it prior purchase (he contacted). He did not appreciate my reply (most likely expected me to just refund) and jumped to leave a negative. No photos provided, no return open. Left a huge negative and now just ghost my messages. He was just all-minded up to leave that negative and hurt me. He do not care about anything i say. I have more to sell and now it's dead, no one will buy until this feedback disapear. Cards quality inside a brand new product is totally out of my control and fully at openner risk. His feedback is mainly about the quality issue of the cards inside. Blaming me for it. Blaming me for not taking responsibility of it. Blaming me for my reply. While he's the one not answering my messages, while item is basically as described, brand new and sealed. Plus a warning about the risk of opening. It's all legit. Anything against policies to take responsible the seller for it? Don't it's considered a product review or something? I requested a feedback removal to ebay but i'm curious if anyone had this situation before.

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Negative feedback removal? | Selling | eBay Canada EN