Negative Feedback with Incorrect Information- Chances of Removal? | Selling

teenytrinkets · 2023-05-09T14:22:41.140000Z

I sold some face Cream which has an expiry date in 2024 (confirmed with manufacturer) - the batch code reads 2205 (shown in the listing photo) - which, upon receipt, the buyer interpreted as an expiry date May 2022, because they didn't think it smelled right. I don't sell expired face cream - and now all my buyers think I do!The buyer did NOT reach out to me prior to leaving negative feedback. I contacted them to ask them why they didn't contact me ahead of time, so I could explain that it's not expired, maybe a bad batch, and have the option to return. No response yet, but wondering if ebay would consider a removal with proof that the buyer left incorrect information in my feedback, and failed to try to resolve before leaving it?

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Negative Feedback with Incorrect Information- Chances of Removal? | Selling | eBay Canada EN