New INAD Scam. Refund without a return?! - How to proceed? | Selling

tryubik-useonlyasdirected · 2025-06-17T20:13:54.965000Z

A modest priced item was sold April 28th, posted with tracking the same day, arrived on May 3rd. On May 27th Buyer Opened a dispute with their financial institution "did not recognize the transaction."June 7th Dispute closed in our favour as it is covered under eBay Seller Protection. Today, June 17th a second case is opened under INAD "with their financial institution directly." Buyer requests to keep items but have funds refunded?! Our policy in case of INAD's has always been, send it back, we'll pay for postage, when it arrives the seller gets their refund. Fortunately, its extremely rare. We go out of our way to make sure items are accurately described and buyers are pleased with their purchases. Should we contact the buyer directly and request they return the item for refund?Do we talk with eBay and say the buyer can return the item for refund? How do we proceed with an INAD case that is simply requesting a refund without returning an item? It's patently absurd. Its clearly a scam artist as the item is one of the nicest of this type of item we've seen. Nobody would have an issue with this at this price unless they were dishonest or demented.

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New INAD Scam. Refund without a return?! - How to proceed? | Selling | eBay Canada EN