NEW OFFER SETTINGS MAKES COMBINED SHIPPING NOT AVAILABLE ANYMORE
Summary: hansatrade shared an experience with eBay's new offer settings, explaining that when a buyer sent four offers and they were accepted, the buyer saw them as separate orders, each with individual shipping and tax charges. However, hansatrade did not see the transactions listed as sold, preventing them from combining the shipping charges. This new feature, which was confirmed by eBay Customer Service (CS), will be gradually introduced to address non-payment issues. lotzofuniquegoodies criticized eBay's approach for not considering the need for combined discounted shipping. marnotom! added that this change was previously implemented on the .com site and remains a contentious topic in discussion boards.
Here is the new offer setting (confirmed with EBAY CS):
A buyer sent 4 offers. I accepted all of them. The buyer informed me, that they are shown on his side as 4 separate orders, each with a separate shipping charge (and of course with 4 US tax charges for that shipping, too).
What I saw on my side in the SOLD section? I didn't see ANYTHING. Even worse - the items were shown as "you accepted the offer and made the X the winner", but they were still AVAILABLE for sale! I contacted the CS and they told me, this is a new offer setting, which will be introduced gradually.
Because I didn't see the sold items in my "sold" section, I was unable to combine shipping. I asked the buyer to pay, promising the refund - what I did. CS explained to me, the change was introduced because too many accepted offers were not paid. Well...
marnotom!
·2 years agoThis was introduced on the .com site some months ago and is still a subject of controversy on that site's discussion boards.
lotzofuniquegoodies
·2 years ago@hansatrade
eBay does not grasp the concept of combined discounted shipping. And why buyers and sellers prefer it.
-Lotz