No label purchase option for return
Summary: rocketscollectibles encountered difficulty buying a shipping label for a return on eBay, only seeing options to upload or confirm an existing label without a 'Print Label' option. ilikehockeyjerseys suggested using Shippo or considering Canada Post Snap Ship, but pointed out these options might not work due to geographic restrictions and suggested alternative solutions like reimbursing buyers for labels. shallow_karl highlighted issues with Shippo requiring US-based account details, while dobo5250 shared their experience with customers sending items back C.O.D. when the return is worthwhile, demonstrating a personalized approach for trusted clients. ilikehockeyjerseys acknowledged the outdated information due to recent updates in Shippo's requirements.
Just accepted my first return i'm not used to it and i can't see any option to buy a shipping label on ebay
The only options i have in return details is to upload my own label, confirm i already sent a label, or that i can't send a label
I find this info:
- Go to Purchase history - opens in new window or tab.
- Find the item in Returns and cancelled orders.
- Select View return details.
- Choose Print label.
But there is no print label option anywhere there. Is this normal? Where do i buy a label? Item was shipped lettermail at first
dobo5250
·1 year agoi have on a couple of occasions when a return was needed, had the customers send the item back c.o.d with cost of the C.O.D. included in the cost of shipping the item back only when the item is worth the trouble to do this it only last time I did this 7.95 plus tax - once I received the item I then refunded the person the shipping cost and also sent the 7.95 back to them - of course I only did this with regular good customers as most of mine are and have had a lot of emails back and forth to explain everything -- this way I have a receipt for paying the cod and they have proof they sent it back the item, and i have a receipt for my files. i only did it twice before, both times it worked out --- so it is just a suggestion when the item is worth getting returned, and you know the customer
ilikehockeyjerseys
·4 years agoYou can sign up for Shippo at goshippo.com. In the top right corner, there will be a 'create label' option. You can create the label that way. If the label only downloads as a PDF, you can use the Snipping tool on Windows to screenshot the label as a jpg.
Yes, you can purchase a physical label and scan it or photograph it. Keep in mind, if you photograph it, it would have to be pretty clear.
Personally, I would use Shippo. The reason is, you can get a refund (in the form of account credit) if the buyer doesn't go through with the return. Sometimes buyers will open returns and not follow through. After a set amount of time without the item being sent (I don't remember, you can contact eBay and ask them to step in and close the return. but it's probably available on eBay's help pages)
Canada Post Snap Ship is better in that regard, because you will get a refund to your credit card, and not just store credit.
A label is going to cost you $10-$20. If you think the return is genuine, and if the item is worth less than that, you can consider simply issuing a refund without requiring the buyer to return the item. Shrinkage or lost/damaged items is an unfortunate cost of doing business via the mail. For low priced items, it is sometimes cheaper economically (return label cost, stress, time) to refund, close, and then if applicable block and report the buyer.
shallow_karl
·1 year agoShippo will request a confirmation of (for example) your UPS account info if you try to do a return label using that shipping method. You CANNOT do this because it insists that the account be originating in the U.S., it will show "United States" as the account address country. You cannot change this on the site therefor you cannot generate a label through them. Canada Post (if you try to buy a label through them) requires a "PR" code which is a return I.D. code. IF the postal label on the original box does not have this, you cannot use their service. It's all ridiculously convoluted.
ilikehockeyjerseys
·1 year agoThe post you replied to is 3 years old. The info is no longer accurate.
Coincidentally, I tried to use Shippo for a USPS label this week and was unable to do so. They now require additional information. It used to be very straight forward.
The only easy option is to ask the buyer to pay for a label, and reimburse them.