No longer registered user after placing order | Selling

rocketscollectibles · 2023-08-30T17:44:38.972000Z

I got a buyer who placed to me his first order on his account and got banned right after it. Clicked on profil and randomly noticed he was no longer registered. I contacted ebay and indeed they confirmed the buyer is suspended. That's a $100+ order, and money is processed. I'm not really confortable to ship as this buyer must be banned for a reason. It means he wasn't allowed to purchase on ebay. And we cannot know if this reason is because he scams. At the same time this is a profitable order so i would not want to cancel. I know he's not protected by ebay money back guarantee he could not do any claim there. But i guess he could still do a claim with his payment method? Could money be reversed from my ebay funds? I do not want to ship and see the money reversed, or face a chargeback against a ghost buyer i can't fight. I faced this situation before but it was $2 orders so i manually marked as shipped and did not ship. But now it's expensive i'm not sure what to do. How would you handle this situation? would you ship? Ignore the order? Or cancel?

Discussions

No longer registered user after placing order | Selling | eBay Canada EN