No way to contact customer service | Selling

cheapojoes · 2023-08-13T20:21:10.787000Z

I have been sitting here navigating the web, all the helpful links, the phone numbers.. no matter what I do or press or say, the automated system both online, and on the phone, will not let me speak to a person. 2 weeks ago, a rep told me to "call back wednesday" and they will remove a negative I received from an obvious fraud account (because they needed time for the "buyer" to respond). After that, I've had zero access. The same page I clicked last time to get the Ebay phone number just goes to a "whoops we looked everywhere" error page. The automated system says "you'll need to go online to fix this one, visit ebay help." I'm getting to the point where it feels like Ebay is intentionally shutting sellers off who need anything from them. After 23 years on the platform, never having 1 negative, I need them and they abandon me intentionally. I got so upset that I drove 2 hours to the address that "bought" my item. I'd had enough. Turns out, it was a child using their parents card without permission. They ended up trying to delete the negative but they said Ebay wouldn't let them, so they changed it to a neutral and blamed ebay. Neither the "buyer" nor me can get any kind of help or resolution in the matter. I'm seriously sick to my stomach that this platform has such little regard for the humans whose lives they are negatively impacting. Absolutely DISGUSTING.

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No way to contact customer service | Selling | eBay Canada EN