Non-EIS Expedited Lite labels being charged as Expedited | Selling

isamu.kun · 2026-05-06T14:07:31.826000Z

Name's on the tin. While doing my April reconciliation I noticed that yet again I was intermittently getting up charged again my on Expedited Lite labels, and in some cases my Expedited Parcel ones too. While digging into this it seems like it only is happening (for me at least) with non-EIS destined shipments. Pretty sure this has been happening for a while now but it was really bad last month as almost every non-EIS shipment had costed me more than double what I paid for shipping, and I suspect I missed this happening with my March orders since it looks like most of my March ones were charged for shipping labels until mid-April lol. I've been shipping the same items (plastic shaker bottles, 220g) in the same boxes (26cm x 11cm x 11cm) with Expedited Lite for years now, and am currently using calculated shipping. Buyer pays shipping, the same price appears for me when buying the label, then a day or two after I get hit with a second charge (which seemed to line up with the cost for Expedited Parcel exactly). I was just on the horn with eBay support. First level support was no help, but the supervisor I spoke to after advised this was a known issue they were aware of and working on, and asked me to send in a list of order numbers affected by this so they can look into it. Wish I kept better track of this stuff back in Dec/Jan as I could only look back to my mid-Feb orders but happy to finally get some piece of mind that this'll get sorted out for me.

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Non-EIS Expedited Lite labels being charged as Expedited | Selling | eBay Canada EN