Okay Ebay. What is going on? Why you lie about things to buyers? Since when do sellers pay tariffs? | Selling | eBay Canada EN

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Okay Ebay. What is going on? Why you lie about things to buyers? Since when do sellers pay tariffs?

Summary: itolduandso expressed frustration with Ebay's messaging to U.S. buyers, stating that it misleadingly claims Canadian sellers are responsible for paying tariffs, when in fact, it's the U.S. buyers who should pay them. They insist that Ebay's screens should accurately reflect the sellers’ responsibilities, especially since the Global Shipping program isn't universally available yet. devon@ebay acknowledged the concern and promised to forward it to the relevant product team for review. The ongoing conversation sees multiple participants involved, but the main issue revolves around correcting the tariff payment information displayed to buyers.

@devon@ebay Ebay shows a misleading message telling U.S. buyers it is the Canadian sellers who are the ones who pay tariffs. Not it's the other way around.

Why is ebay telling nonsense to U.S. buyers. Like the information screens on check-out for every buyer int he US saying it is the SELLERS WHO PAY TARIFS!@!!@(*(@(*(*!(*)!*)!*@)(*$_)*($

NO!!!!!!!!

I DO NOT PAY THE TARIFFS.
IT IS THE U.S. BUYER WHO PAYS THEM. I don't care if the buyer is US Citizen or an illegal immigrant. And Trump doesn't care either seems, he doesn't refuse tariffs paid by illegal Aliens living in the US, as long as it brings him money.

So Don't tell buyers I pay tariffs.

You put this screen there because you are rolling out Global shipping. There will be sellers who may opt out of Global shipping for various reason, for example because the rates are too high.

Secondly, you are barely rolling this out, 10 months after you should have started. You only offer it to selected sellers.

Yet you already assume the seller will pick the tariffs and pay for it.

NO!

I have the freedom to arrange separate payment from buyer to collect tariff payment and you won't stop me from doing it. In fact, I make my US buyers pay those tariffs extra and Ebay earning 13% revenue on seller fees. So Ebay is even getting paid too.

You display that message prematurely as Global shipping is not available to all Canadian sellers and seconly, that message should show ONLY ONLY ONLY if the seller has ENROLLED into Glonbal Shipping.

IS THIS SO DIFFICULT?

WHY???????

itolduandso

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Posted 10 months ago · Edited 10 months ago·Last reply 9 months ago

30 comments

thebossorder

·9 months ago

in a way we do because of ZONOS but that cost is 100% getting sent back to customers. I will not lose money and give my items away for that

itolduandso

OP9 months ago

It look at least in the Shipping, returns, and payments detail screen ebay shows the warning correctly! That's how it should be:

marnotom!

·9 months ago

@itolduandso wrote:

It look at least in the Shipping, returns, and payments detail screen ebay shows the warning correctly! That's how it should be:

How do you know? The seller is using an unknown flat-rate shipping method.

ilikehockeyjerseys

·10 months ago

That message is most likely with the eIS. eBay directly controls the eIS so they can confirm the state of the import fees.

eBay doesn't have control over standardization with individual sellers. So even if you sell something that you know won't have import charges, there is no reasonable way for them to confirm that.

Even if the item is supposed to be exempt from import charges like DVDs or CDs, there are some couriers like UPS who still charge them. eBay has no way of guaranteeing that won't happen.

mrdutch1001

·10 months ago

Any sellers shipping tariff-applicable items to the USA are pre-paying those tariffs>Sellers have been pre-paying the tariffs after Aug. 29th> exactly as DT said>the exporting country pays the tariffs...

OR perhaps you have not been following those exporting processes...?? How do you think Zonos works??

The only difference is that NOT all items are tariff-applicable and therein lies the deception here on eBay...

itolduandso

OP10 months ago

I don't use Zonos. I use Stallion Express (or ChitChats) and I generate separate ebay invoice and send to buyer who pays the tariffs extra. Then I create shipping in Stallion Express and ship the item. That's my process. I don't care about Zonos process.

mrdutch1001

·10 months ago

Not all sellers have access to either Stallion or ChitChats so there are sellers who do not have that same choice...eBay is not about to accommodate any one sector here so whatever eBay sets out sellers have to work with, whether that be a blanket statement or not...this is eBay's site>eBay makes the decisions whether we agree with them or not...We work with what is Not what we think it should be or what we want it to be...

itolduandso

OP10 months ago

IT's confusing the buyer and buyer start arguing with me. I am on Ebay.COM. I can't increase shipping cost in some categories like Hedsests to include the tariff because the shipping there is limited to 20 USD.

mrdutch1001

·10 months ago

If you are listing on.COM>that is your choice! You still have to work with whatever eBay sets out...it is what it is...

C'est la vie!

Que sera, sera!

lacemaker3

·10 months ago

@itolduandso wrote:
I don't use Zonos. I use Stallion Express (or ChitChats) and I generate separate ebay invoice and send to buyer who pays the tariffs extra. Then I create shipping in Stallion Express and ship the item. That's my process. I don't care about Zonos process.

@itolduandso,

I'd appreciate it if you could explain in more detail how you generate a separate eBay invoice for the tariffs?

That seems like it would be a good solution, but I don't know how it is done.

Re: your second screenshot, eBay only shows that message (saying that the import fees are included in the checkout) for eIS shipments, and for SpeedPAK shipments (mostly from China).

sapphyres-designer-jewellery

·10 months ago

@lacemaker3 wrote:
@itolduandso wrote:
I don't use Zonos. I use Stallion Express (or ChitChats) and I generate separate ebay invoice and send to buyer who pays the tariffs extra. Then I create shipping in Stallion Express and ship the item. That's my process. I don't care about Zonos process.

@itolduandso,

I'd appreciate it if you could explain in more detail how you generate a separate eBay invoice for the tariffs?

That seems like it would be a good solution, but I don't know how it is done.

Re: your second screenshot, eBay only shows that message (saying that the import fees are included in the checkout) for eIS shipments, and for SpeedPAK shipments (mostly from China).

That poster is using a posting ID so we can't go and see... but from what I recall of their previous postings, when an item sells (and they sell lots made in China items), they create a listing for "tariffs" and direct the buyer to pay for that listing to cover the tariff.

C.

sapphyres-designer-jewellery

·10 months ago

@sapphyres-designer-jewellery wrote:
@lacemaker3 wrote:
@itolduandso wrote:
I don't use Zonos. I use Stallion Express (or ChitChats) and I generate separate ebay invoice and send to buyer who pays the tariffs extra. Then I create shipping in Stallion Express and ship the item. That's my process. I don't care about Zonos process.

@itolduandso,

I'd appreciate it if you could explain in more detail how you generate a separate eBay invoice for the tariffs?

That seems like it would be a good solution, but I don't know how it is done.

Re: your second screenshot, eBay only shows that message (saying that the import fees are included in the checkout) for eIS shipments, and for SpeedPAK shipments (mostly from China).
That poster is using a posting ID so we can't go and see... but from what I recall of their previous postings, when an item sells (and they sell lots made in China items), they create a listing for "tariffs" and direct the buyer to pay for that listing to cover the tariff.

C.

@lacemaker3

I found an example (not the poster to whom you responded to, this is from a seller in Australia):

https://www.ebay.com/itm/146915740907

C.

lacemaker3

·10 months ago

Thanks, @sapphyres-designer-jewellery. I thought that might be it ...

Has tthis been found to be effective? I would suppose tthat it depends on the seller, and their buyers.

I'm surprised that so many sellers still seem to be using DDU shipping ... eBay should be only offering DDP shipping to the USA now, and educating international sellers about the need to use DDP shipping to the USA.

I know that most sellers who are active in the Canadian board here, have found their own DDP solutions, but is very discouraging that eBay has abandoned their international sellers in this situation.

byto253

·10 months ago

What we need is a integration between Ebay labels - Canada Post and Zonos.

sapphyres-designer-jewellery

·10 months ago

@lacemaker3 wrote:
Thanks, @sapphyres-designer-jewellery. I thought that might be it ...

Has tthis been found to be effective? I would suppose tthat it depends on the seller, and their buyers.

I'm surprised that so many sellers still seem to be using DDU shipping ... eBay should be only offering DDP shipping to the USA now, and educating international sellers about the need to use DDP shipping to the USA.

I know that most sellers who are active in the Canadian board here, have found their own DDP solutions, but is very discouraging that eBay has abandoned their international sellers in this situation.

Not sure how effective it is, when I looked for tariff listings I was looking at what was currently up, only 5 or so listings currently up, but maybe many sold. Lots of listings mention tariffs (they say "no tariffs" or "USA tariffs paid"), so lots of stuff came up in the search that wasn't what I was looking for, and then I saw the Australian sellers tariff listing.

I'm shipping DDP, but I moved all high tariff items to my canadian store and blocked US shipping on those items. I can't be paying 39% tariff on a Swiss coin, or 50% tariff on an India/Brazil coin... In my US store with US shipping I offer mostly items with 10-15% tariff. I'm doing some price adjustments on certain things, and in my US store I've removed around 2500 items from the store when the tariffs started. (My store now has 9000 items).

C.

dinomitesales

·10 months ago

@sapphyres-designer-jewellery wrote:
I found an example (not the poster to whom you responded to, this is from a seller in Australia):
https://www.ebay.com/itm/146915740907

C.

Lol what a terrible idea. Not only does it look super sketchy to the buyer, it also provides no protections to the seller. They have to be banking on the American buyer blindly agreeing to "purchase" this tariff listing, and also not being smart enough to not file an INR on the listing and just get their money back from the tariff lol. They're also paying eBay fees on the tariff this way; if they just increased their US shipping rates they wouldn't have to do that. Weird choice.

sapphyres-designer-jewellery

·10 months ago

@dinomitesales wrote:
@sapphyres-designer-jewellery wrote:
I found an example (not the poster to whom you responded to, this is from a seller in Australia):
https://www.ebay.com/itm/146915740907

C.
Lol what a terrible idea. Not only does it look super sketchy to the buyer, it also provides no protections to the seller. They have to be banking on the American buyer blindly agreeing to "purchase" this tariff listing, and also not being smart enough to not file an INR on the listing and just get their money back from the tariff lol. They're also paying eBay fees on the tariff this way; if they just increased their US shipping rates they wouldn't have to do that. Weird choice.

A poster in this forum has admitted to creating a listing for "tariffs" for the buyer to pay, but they're using a posting ID, so we can't see what this listing looks like or now it's presented.

I did a search on eBay and came up with the above listing from an Australian seller. It seems there's quite a few sellers doing this. I don't think eBay allows this.

C.

itolduandso

OP10 months ago

The problem with that is the seller is stealing the graphics, it's not his own, I assume, collage he/she created. If he was listing this on Etsy, it would be taken down because it's not original art-work. On the other hand, I wouldn't be opulent mentioning it's US tariffs. There is no point and no need. The second issue is the category is misleading. He needs to list it into something like printed art-work. Listing it into wrong category could get him the listing taken down.

US Tariff Charges for Buyer - dogood4 (Order: 20-13722-53248)

lotzofuniquegoodies

·9 months ago

@sapphyres-designer-jewellery wrote:
@lacemaker3 wrote:
@itolduandso wrote:
I don't use Zonos. I use Stallion Express (or ChitChats) and I generate separate ebay invoice and send to buyer who pays the tariffs extra. Then I create shipping in Stallion Express and ship the item. That's my process. I don't care about Zonos process.

@itolduandso,

I'd appreciate it if you could explain in more detail how you generate a separate eBay invoice for the tariffs?

That seems like it would be a good solution, but I don't know how it is done.

Re: your second screenshot, eBay only shows that message (saying that the import fees are included in the checkout) for eIS shipments, and for SpeedPAK shipments (mostly from China).
That poster is using a posting ID so we can't go and see... but from what I recall of their previous postings, when an item sells (and they sell lots made in China items), they create a listing for "tariffs" and direct the buyer to pay for that listing to cover the tariff.

C.

@itolduandso

@sapphyres-designer-jewellery

@lacemaker3

@byto253

Re: Charging buyers for import charges/processing etc.

Posting as a heads up only. Not sure IF this is being enforced or applicable for US direct shipments. As per link it specifies shipping to EU. Basically it's an eBay boilerplate for your (EU) buyer(s).

Conjecturing that if this is a rule for EU shipments it would also be applicable for US shipments.

It wouldn't be the first time Canadian sellers were NOT looped in on a eBay requirement. (Overseas vs Intl).

Discovered this link on a new short cut that ebay added to my hub page. See part about charging buyers tariffs. (Note: From Dot com help page. A ca page does not exist.

https://export.ebay.com/en/fees-regulations-policies/taxes/vat/

Do I need to inform a buyer overseas about import charges?

Yes. Buyers are responsible for paying import fees, usually as part of clearing their parcel through customs or when they receive their item. If you offer international shipping, you can’t include these costs in the item’s purchase and shipping price. Make sure to let international buyers know this in your listings.

marnotom!

·9 months ago

@lotzofuniquegoodies wrote:

Discovered this link on a new short cut that ebay added to my hub page. See part about charging buyers tariffs. (Note: From Dot com help page. A ca page does not exist.

https://export.ebay.com/en/fees-regulations-policies/taxes/vat/

Do I need to inform a buyer overseas about import charges?
Yes. Buyers are responsible for paying import fees, usually as part of clearing their parcel through customs or when they receive their item. If you offer international shipping, you can’t include these costs in the item’s purchase and shipping price. Make sure to let international buyers know this in your listings.

That’s a rather weird blurb in the context of that page which is about VAT, not tariffs.

I think whoever wrote that page conflated “import charges”—which is a catch-all, general term for a variety of different charges—with VAT. I think the point of that blurb was that sellers shouldn’t be adding VAT to their international sales as eBay or the importer’s customs authority will take care of that.

Tariffs are not the subject of that page and are a different ball of wax, particularly Trump tariffs.

chicweb

·10 months ago

It says the price includes the import fees. This must be with eIS (which includes the import fees) paid by the customers at checkout.

Nowhere it says the seller is paying.

itolduandso

OP10 months ago

The way that the buyer reads it exactly is this: "The seller pays the import fees and tariffs".
Period.

I didn't roll out into eIS.