Order glitch
Summary: rocketscollectibles encountered a situation where an order duplicated with the same order number, showing one as paid and awaiting shipment, and the other as awaiting payment. msau4301 suggested focusing only on shipping the paid order and waiting out the unpaid order. pjcdn2005 and fergua3 agreed, noting it might be a temporary glitch possibly due to eBay maintenance. myk221 shared a concern about customer service limitations. Eventually, rocketscollectibles reported that the unpaid order disappeared, confirming it was likely just a temporary issue.
Someone bought an item from me and the order duplicated. It's the same order number. One is written as paid and awaiting shipment, one is written as awaiting payment. Different purchase time. Never seen that. It's a single quantity listing.
Not sure to understand what is going on here and what to do. I tried to cancel the one awaiting payment and it's written i would refund the amount, while it's unpaid... Should i just ship and ignore?
rocketscollectibles
OP3 years agoWoke up this morning and the awaiting payment one disapeared. Just weird
msau4301
·3 years agoThat's good! Sometimes things work out painlessly afterall (though certainly not always!)
myk221
·3 years agoFunny thing is, that no one from customer service can override computer desigions.
pjcdn2005
·3 years agoI agree, I would ignore it for now and see what happens. It is probably a Thursday evening ebay maintenance glitch.
fergua3
·3 years agoi would also just ignore it and ship the one that shows paid. Make sure you weren't charged an extra set of fees on the one that is unpaid, although it's unlikely you were.
The way my sales have been going, i'd be thrilled to have a glitch like this to worry about. July has been absolutely ghastly, sales-wise....virtually nothing this month. Not sure if something's up with Ebay or it's just one of those things..
msau4301
·3 years agoIt does sound like a bizarre glitch. For now only worry about the one that is paid and ship that one out so the buyer is happy and you've done your part.
If the duplicate won't let you cancel it as you say, and is showing unpaid, try and ignore it, wait out the four days unpaid and you should be able to cancel it then (automatically can cancel after 4 days).
However if it's just a weird glitch maybe it will disappear after you mark it's twin shipped!?!