ORDER NOT RECEIVED
Summary: gypseyrobert from Ottawa seeks feedback about a delayed order from a Latvian supplier, supposed to arrive by July 15th, 2025, but hasn’t yet been received. msau4301 informs them that they are beyond the 30-day window to open a case with eBay, advising them to either deal directly with the supplier or possibly contact their credit card company for a refund. byto253 notes that with an untracked shipment, there isn't much the seller can add, and echoes the advice about tracking the 30-day timeframe. reallynicestamps shares a similar experience, suggesting a credit card chargeback, and mentions that when such shipments do arrive, alternate payment arrangements can be made. A final participant discusses unrelated VAT and customs issues related to shipping to the UK.
Hello, I am communicating from Ottawa, Canada. I have an issue that I request your feedback on. I have placed an order with a supplier residing in Latvia. The order was dated to arrive about July 15/2025. It was : Shipped (Untracked): Est. delivery Tue, Jul 8 - Tue, Jul 15. I have bought several orders from this supplier previously and have not encountered any problems. I do accept that it does take a bit of time for a delivery to arrive from Lativia. I have contacted the supplier to date three times regarding this order. Their consistant response is that it was shipped. Perhaps it was, but I have not received it. I do not believe that the supplier is attempting to deceive me, but I do not wish to loose the value of the order. In your opinion should I register a formal complaint and if so how do I proceed? Thank you in advance for your feedback.
reallynicestamps
·11 months agoI stupidly did the same a couple of months ago. Accidentally shipped a $350 item to a UK buyer by untracked surface mail.
Stupid of me.
The buyer was patient, but finally asked for a refund.
I refunded through eBay since the fault was mine.
I knew that the buyer could also have done a credit card chargeback and I would recommend that at this point you do the same.
When the shipment actually arrives, you can contact the seller and arrange a different form of payment. Paypal would be simplest.
Not related to your situation but--
The buyer later let me know that he had refused a shipment from Canada which had a high VAT charge on it. I believe it was my shipment, which did have a proper customs form.
It is likely on its way back to me. At which point I will relist it.
marnotom!
·11 months agoNot related to the OP's situation, either, but if the shipment had a high VAT charge on it, then it must have been dutiable as well, because normally the VAT is factored into the price of items that appear on eBay UK up to a certain dollar—erm—sterling amount. (Somewhere around a hundred quid, I think.) If the item is worth more than that, then both VAT and duty are charged and collected by customs.
byto253
·11 months agoIf it was sent untracked, there is nothing else the seller can say other that it was shipped. Stuff happens. It will likely show up eventually. As @msau4301 said, you have to watch for the 30 day time frame to file an item not received - best to do that and you can always pay for it or part of it after the fact.
msau4301
·11 months agoIf the estimated delivery date was July 15th unfortunately you are past the 30 day window to open the case with eBay. I understand if it's a supplier you have dealt with several times before you were giving them the benefit of the doubt but eBay's guarantee for items not received is maximum of 30 days from estimated delivery date. Did the estimated date give a range? (maybe July 15 - something?).
Things are no doubt taking longer than usual I think pretty much everywhere so the supplier was hoping you'd wait it out if it was running late but now you will have to either try to deal with the supplier directly for refund or possibly your credit card company/Paypal depending who you used.
Always try and remember the 30 day window for the future.