Picked up order stucked in "Awaiting Shipping" | Selling

chicweb · 2025-06-13T15:39:43.529000Z

Hi everyone, I’m wondering if anyone else has experienced this issue. I had an order with two items that the customer picked up in person. We scanned the QR code when meeting with them. I clicked “Confirm pickup” (twice, just to be sure), including once using the French version of the site. The order now shows as “Picked up June 10”... so far, so good. However, it’s still showing up in my “Manage orders awaiting shipment” section, even though it’s been 3 days. I contacted eBay customer service, and they told me everything looks fine on their end... they see the order as picked up and not awaiting shipment. So I’m a bit confused as to why it's still appearing in that list. Has anyone else seen this happen?

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Picked up order stucked in "Awaiting Shipping" | Selling | eBay Canada EN