Problems with a returned package through Stallion Express

Question

We have a package that was received in Sanborn at Stallion on March 31. We went to try to request it back today (because we just found out about it being returned when we followed up on it's whereabouts because the customer asked what was going on), and the request button is greyed out, but the dispose button looks like it works. It's worth $200 so we don't want to dispose of it. Any idea why we can't request it back? We shipped it with Stallion it was undeliverable and came back in th...

recped · Accepted Answer

Does the tracking show that it has actually arrived at Sanborn? Did you sign up for CARM? https://ship.stallionexpress.ca/carm-agreement Did you complete the Stallion Returns Agreement? https://ship.stallionexpress.ca/returns-agreement Have you called Stallion about this?