Problems with eBay Messages
Summary: flipistics experienced an issue on eBay where a message sent to a buyer did not appear in their Sent Messages folder, despite ticking the box to receive a copy. A second message was sent and this one was recorded. The concern was shared, noting the importance of the message trail for transparency. devon@ebay checked and found no known sitewide issue but encouraged reporting the matter through customer support so it can be addressed. The dialogue underscores the need for vigilance in ensuring all messages are properly logged to avoid complications.
I noticed today that a message response I sent to a buyer never appeared in my eBay Sent Messages (I do tick the box to copy the messages to myself as well, and I did receive it). I have no idea if the buyer did or not, but I sent a second one just to be sure and that one did register in my sent messages.
If anyone has to deal with something where the paper trail could be important, it might be worth your while to make sure the correspondance does indeed show in the messages or it might not be visible to eBay.
@devon@ebay
devon@ebay
Hi @flipistics! I just did a check and do not see any sitewide tickets open for this issue. I do have this reported on my end and encourage yourself and others to reach out to customer support to have this reported as well.