Puerto Rico- Tracked Packet USA Glitch (with dimension calculation not the sub USA for Country Issue | Selling

intimewithmusic · 2023-08-09T22:34:00.641000Z

Hi. Just wrapped up 30 minutes with an eBay CSR trying to print a CP Tracked Packet label to Puerto Rico. The package dimensions are 32 X 32 X 3 cms. The weight is 650 Grams. Error msg said the problem was either the package size or the customer's addy. Looks like a regular buyer so the addy is likely fine. The CSR advised me NOT to change the country from Puerto Rico to the United States and not to put Puerto Rico into the State box. She said eBay is having trouble with parcels not arriving and the issue is a known issue so they aren't printing PR labels... That said she said I should try to print the label off eBay. I went to my Shippo account and Shippo is saying they no longer print eBay labels for Canada Post. I haven't yet tried to print the label from Snap Ship which is my next move but it will cost more. I'm really not sure I was getting accuacy from the CSR because I noticed the eBay format for calculating Tr Pkt dimensions seems to be wrong. It's using the Expedited Parcel format of Length plus Girth. See attached screen shot. Am I missing something? I double checked the dimensions with CP and they are still max 90 cms based on L + W + H. I told her that but, well, you know.... Thanks for your assistance in advance. I will try Snap Ship. If that doesn't work her final advice was cancel the order due to problem with address. IT

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Puerto Rico- Tracked Packet USA Glitch (with dimension calculation not the sub USA for Country Issue | Selling | eBay Canada EN