Purchaser provided wrong address - My Fault? | Selling

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Purchaser provided wrong address - My Fault?

I shipped item to shipping address on Sales Record and also PayPal payment. I have a stamped postal receipt from Canada Post that I have mailed it.

It turns out the address was wrong. It shows City: Buenos Aires. Looked complete to me. Turns out purchaser lives in the City of Tigre so item is lost.

eBay has now found in favor of the purchaser and refunded her payment.

Why am I responsible for a lost item when purchaser did not provide accurate shipping address?

gifts_of_elegance

8751 View listings

Posted 13 years ago·Last reply 3 years ago

4 comments

kh-leslie

·3 years ago

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Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.

gifts_of_elegance

OP13 years ago

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@marnotom! wrote:
If the address did exist, the purchaser still would not have received it because she does not live in the City of Buenos Aires, she lives in the city of Tigre. Someone living at the address in Buenes Aires would have received it.

And you would prevail in the claim as you met the conditions of shipping to the address that was on file for the transaction and confirmation of delivery to that address. I know that sounds weird, but that's how seller protection operates.

But there is NO SUCH ADDRESS IN BUENOS AIRES, so its UNDELIVERABLE! Is that my fault or the fault of the purchaser who provided the wrong address? She actually admited it was her fault, but then turned around and said that her registration had the right address, so its my fault even though she gave the wrong information on the PayPal shipping address.. You see, Buenos Aires is not only a city but also a province. But she put the name of the city in as "Buenos Aires". To me it looked complete, I have never been in Argentina, and did not know that Buenos Aires was also a province. Even if I did, the fact that it was listed as "City" would not have arose my suspicion.

eBay shows a tracking number for this item. Shipped from Colorado and delivered in Port Huron, Michigan. Funny, I shipped it from Sarnia, Ontario to Buenos Aires, Argentina.

Seems odd that an item sent within the US would have an international tracking code. Must be an eBay glitch of some sort. How did you send the item? It looks like most of your items ship via untrackable Small Packet but I don't know what listing this is specifically.

I did not send it within USA, I shipped from Canada. I never said it has an "international tracking code", just that the agent said it had tracking. I have since then checked the tracking and it was for an item I PURCHASED.

Yes, I send most of my items with Small Packet Air. It was a pair of earrings, trackable shipment would have been $65. I know there is a risk and unfortunately I have to take it, but when its a clear case of purchaser giving wrong address that makes the item undeliverable, I think it should be the purchasers cost as its a result of their mistake.

You mean I should write and ask, "Hey, are you sure you gave me your right address? Just checking to make sure you didn't make a mistake." How many of you sellers do? I know that none of the sellers I have dealt with ever have and I have purchased a lot of stuff since 2000.

My wife and I would usually send a more diplomatically worded email to our buyers just asking them to confirm their shipping address.

Maybe you could compose a diplomatic letter for me that won't offend. Also, I offer 1 day shipping, hard to delay a package waiting for a reply.

Your experiences as a buyer just back up Surplus's point that few sellers seem to do this.

We can hash this over until the cows come home and we won't see it the same. As far as I am concerned, I did my job, the purchaser was at fault, I should not be the victim.

Thank You for your input. It was interesting.

dvdcanuck

·3 years ago

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No tracking, no Bueno. You have to ship international tracked. It's just a huge gamble that I don't take anymore. They can pay what it costs or they don't get it.

pjcdn2005

·3 years ago

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Very old thread from 2013.